[Resolved]  Vodafone — Activation of add-on services without my approval

Address:

Mumbai Suburban, Maharashtra

I am Vodafone user (Mobile number - [protected]) for more then a decade. For last 1-1.5 year, it is really frustrating for me as these people activates other services without consulting me and add the activation (and uses) charges in my bill. I keep on calling customer support and also visit their store but its really funny that no one has right to deactivate these services or may be they dont want to deactivate it. And they expect me to pay the entire amount as mentioned in the bill...not once but every month. I have struggle a lot to deactivate services such as DOWNLOAD, VODAFONE LIVE and now they have come up with new service activation - VFMobileConnect...I think it is something related to GPRS. In my current bill they have added additional Rs.2000/- and according to their customer service people, they have activated it for all users. I said, how can you expect me to pay for service which I dont need.

Its really a big struggle to co-ordinate with Vodafone team and deactivate any services. There is no use of visiting their store, it takes 2 hours waiting time before you are in front of their representative's desk for your problem and finally they answer is WE HAVE TAKEN YOUR REQUEST and GET BACK TO YOU ABOUT IT AND THIS IS YOUR REF. NO. BUT WE EXPECT YOU TO PAY YOUR BILL.

Please advise, what should I do in this situation.....whom to approach......where to approach?

Regards

Manav Sain
Mumbai
[protected]