[Resolved]  Vodafone Karnataka — Advice for people porting to Vodafone

Address:

Bangalore, Karnataka

I would like anyone who ever thinks of shifting to vodafone to know the realty of Vodafone,they might advertise giving 10 reasons to shift to their but don't fall prey to their ads as they are only good at Ads.

I've been using Vodafone in Bangalore for the last 3 years,the first 2 years went fine no hassles at all.Once Hutch was taken over by Vodafone service started eroding,its an irony that after a global giant took over the service worsened.

Problems I faced and continue to face inspite of several several calls to the so called "Happy to Help" customer support team:

1) Cross connection always happen during conversations,you can hear cow's moo,people laughing,people talking in strange lasnguages.I'm fed up,till date I have complained about 12 times regarding this all they say is they give you a date and say within this date your problem will be resolved and they just close the complaint nothing happens.I complained the last time hoping atleast now since Number portability is launched they might take complaints seriously,to my surprise they are asking me which handset I'm using as if its not their fault,many of my friends using vodafone have the same problem,its not location specific or handset related

2) GPRS data packages rip you off.Even if you don't exceed the data usage limit they charge you anywhere between 100-150 and if you argue with the customer care saying that your mobile counter shows you have not exceeded the data limit all they say is as per our computer you have exceeded blah blah MB.
And you know what Vodafone doesnt have any means to check your data usage details.

3) Even if you subscribe to the DND (Do Not Disturb) service,you still recieve promotional calls from the so called Vodafone Promotions department,Vodafone is an expert in ANNOYING YOU be it their CUSTOMER SERVICE which does not exist though its more of a self service.

4) Once I told the customer care guy you'll loose customers once number portability is launched if you continue to provide such type of service, to my surprise he responded "It does'nt matter to us", can you believe it this is how an international network trains their employees regarding Customer relations.I weep for the future of Vodafone.They don't value customers and generate revenues by deducting balances to post profits every quarter.Moreover they hate to resolve your complaints when you call to the customer service, they just want to hang up as quick as posssible and they advertise as "Happy to Help" when the fact is "HAPPY TO RIP YOU OFF".Never expect them to even listen to your complaints.

All right so called Vodafone I'm "HAPPY TO END"...................
I'll switch to some other network who value customers,thanks 4 ur interrupted and annoying services.