[Resolved] Vodafone — misappropriation in bill | |||||
I have been given itemized bill. the total SMS shown are local -341 and national- 21 (page9). but its charged for 494(local) and 24(national) (page3). on making a call and talking about the same on 111. the person said the extra messages are ones which exceeded one message. however i verified from the entries with time given and found that each message which exceeded a single message is written in multiple entries! proof- these entries with difference of fraction of seconds are the ones with multiple messages in one go and are counted separately! 02/06/13-22:32:49 0:00 0.6 02/06/13-22:32:51 0:00 0.6 02/06/13-22:35:32 0:00 0.6 02/06/13-22:35:34 0:00 0.6 on telling him this, he went back and came up with another explanation. so first proof - that the reason being given was wrong and on counter arguing it was immediately changed! after that almost for half and hour i tried to explain and he kept repeating and then when i asked please transfer to senior, i was put on hold and after 15-20 minutes the same guy came in, repeating same things. again i explained him, again he put me on hold for senior and finally disconnected. i have been vodafone customer for past 5 years now. had converted from post to pre for some personal reason and am now back to post last month as they were offering some good offers. however for every other thing i am being required to either call, remind them or mail. and now this billing. its too much of harassment. its a clear case of misappropriation and proof enough with them also changing their explanation. correct it asap. I will only be paying 50% of bill now. and you will have to compensate for pain and agony that you are giving. I will not be paying you any service tax. my name- saumya gaur no- [protected] Was this information helpful? | |||||
Dec 14, 2016 Complaint marked as Resolved Verified Support Jun 12, 2013 Vodafone India Customer Care's response Hello Saumya Gaur, Thank you for speaking with us. We will get back to you with assistance in 24 hours. Regards, Vodafone Customer Care, Delhi & NCR Verified Support Jun 14, 2013 Vodafone India Customer Care's response Hello Saumya Gaur, We appreciate your time on the call with our executive. We trust that your concern has been resolved now. Regards, Vodafone Customer Care. Verified Support Jun 26, 2013 Vodafone India Customer Care's response Hello Saumya Gaur, Hope we were able to resolve your billing related concern. Thank you for talking to our executive. Regards, Vodafone Customer Care, Delhi & NCR Verified Support Jun 29, 2013 Vodafone India Customer Care's response Hello Saumya Gaur, We confirm, you have been charged accurately and we are unable to reverse any charges, (SMS details are reflecting on page 11 under free SMS). Regards, Vodafone Customer Care, Delhi & NCR | |||||
 6 Comments | |||||
Comments
I would like to claim 20% of bill amount as harassment claim. kindly deduct the same and send me the amount to be paid
the last date of payment in bill is 24th June.
Since this is not yet resolved, kindly proceed accordingly. I WILL NOT BE LIABLE FOR ANY LATE FEE.
let me know the amount post compensation deduction asap.
Since this is not yet resolved, kindly proceed accordingly. I WILL NOT BE LIABLE FOR ANY LATE FEE.
let me know the amount post compensation deduction asap.
last date has come. there is no update?
please note- i received one call, number seemed one from which Vodafone people had contacted before. however, there was voice problem and call was disconnected withing seconds. post this there was no call again.
neither is there any communication through mail.
please note 24th is the last date for payment.
please note- i received one call, number seemed one from which Vodafone people had contacted before. however, there was voice problem and call was disconnected withing seconds. post this there was no call again.
neither is there any communication through mail.
please note 24th is the last date for payment.
nope you have not resolved.
the incorrect and misguiding information at earlier stages. calls for compensation.
20%
adjust it asap. let me know once done.
the incorrect and misguiding information at earlier stages. calls for compensation.
20%
adjust it asap. let me know once done.
i was given a 9 page bill as the regular one without any details. proof is there in my mail.
who is responsible for that.
if your company follows morals and ethics - this should be compensated.
who is responsible for that.
if your company follows morals and ethics - this should be compensated.
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as mentioned.
I was given a 9 page bill. with which started this concern. the first step as suggested by vodafone was done- calling 111. information given there was misleading, improper and a waste of time efforts, energy and unnecessary harassment.
then raising this complaint.
then you call
then you justify by giving me a new bill - 11 page one.
let me know how do you plan to compensate for harassment and mental agony.