[Resolved]  Vodafone Mobile - [protected] — Pathetic services offered by Vodafone to it's 5 year old customer

Address:

New Delhi, Delhi

---- Original Message ----
> From: sharma.[protected]@gmail.com
> Sent: 19-Sep-2010 15:13:14
> To: sushma.[protected]@vodafone.in
> Cc: sanjays.[protected]@vodafone.in
> Subject: Bill dispute - [protected]
>
> Dear Concerned,
>
> Mobile No: [protected]
> Connection Owner: Shefali Sharma
> Address:D-19, west patel nagar.
> Active Since: March 2005
>
> This is to bring to your kind attention for a dispute on my last bill
> generated on 15th September.
>
> Its been 66 months that i have been using this connection and would like to
> express my satisfaction on being a Vodafone postpaid customer. My bills
> have
> been in the range on[protected] whith few incremental bills to the extend of
> Rs.1800. Last month i bought a BB phone and my husband called up the call
> centre to activate my Social Networking sites and hence got this BB 495
> plan. The simple question was is 495 a good plan to access Face book?? To
> which i was told that i cannnot access FB via a 249 plan and would need
> atleast 495 plan to use. Under the impression that the package is good for
> FB usage we went ahead and activated the same. The Billing expectation was
> in the same bracket may be till Rs.2000.
>
> Its only when i got a call around 10th September that my Credit limit of
> 7500 was breached and my unbilled was 9000, i realised something was not
> correct. Then too i checked with the person on phone What was the bill
> about, to which he stated that this was unbilled and he had no clue about
> it
> and my bill will be generated by 15th so i can check then??
>
> Going ahead my calls were barred on 14th, when i called again i was told
> that my bill was for 11K and the reply was that details were not available
> as i have to wait for 48hrs for bills to reflect??
>
> It was now that i started getting impatient and thought of checking with
> the
> call centre again... but the reply was same. That is when i
> requested for calls to be activated and also requested for a callback from
> a
> supervisor for details of my bill. My calls were activated, however i am
> still waiting for that False callback promise??
>
> It was only yesterday when i decided to sort this and paid visit to the CP
> shoppe. It was highlighted that the 9800 bill was for 66MB that i used via
> FB and gmail on my BB. Its shocking as Vodafone provides an UNLIMITED BB
> service for 1099 while i was billed 9800 + 495 = 1300 approx for just this
> much usage. The first thing that i did knowing this was to deactivate my BB
> service. In all this would like to mention, the query was really handled
> very well by the two gentlemen there at the shoppe.
>
> Now coming back to the concern, i believe the BB495 plan in itself is a
> fake
> plan and should be removed instantly. Also if the usage for BB exceeds the
> highest BB plan amount, an alert or some call should be given to the
> customer. After 5yrs this particular instance has given me the first reason
> to deactivate my number as i feel cheated.
>
> Would request you to look into the matter and help me with a resolution
> ASAP.
>
>
> --
> Regards
> Shefali Sharma
> Alternate Number:[protected]

Resolution given by Vodafone -

Dear Ms. Shefali,
Thank you for your e-mail dated 27/09/10 regarding the services for your Vodafone number [protected].
As per your e-mail, we would again like to inform you that we have analyzed the below mentioned concern and found that Blackberry usage charged in Sep'10 invoice is correct and genuine.
Further, we would like to inform you that we will not be able to provide the credit of complete usage charges of Rs.9739.50/-
As a service gesture we would like to offer you a credit of Rs.1900/- towards the Blackberry usage. Request you to kindly confirm us your acceptance for our further action.
Assuring you with the best of our services at all times.Happy to help,

Vasudha Sharma
Nodal Office
Vodafone Delhi
Contact numbers:
Nodal office: +91-[protected] Available between 9:30 a.m. to 6 p.m.
(Monday to Friday)
Customer care: +[protected] /111
Fax : +[protected]
E-mail : Sushma.[protected]@vodafone.com
Website : www.vodafone.in

NOTE DURING THIS PERIOD MY SERVICES WERE BARRED EVEN AFTER COMMITING THAT SAME WOULD BE UNBARRED TILL THEY RESOLVE IT..............

Finally I wrote -

Sushma, I am sure you can do something here. Pls disconnect this Number.

Also just to apprise you, i will take this to the next level now as i was not given sufficient understanding on how i am responsible for this bill.

I repeat that the info provided by your executive was misleading and so is your BB plan.

Rgds
Shefali

AND TO MY SURPRISE I RECEIVED CALL IN NEXT 1 HR FOR DISCONNECTION AS THAT COULD BE DONE IN 4 HRS...


It is shameful to get such a treatment from a service provider like Vodafone....I am surrendering this number however will only pay for my usage/rentals & for blackberry - 1099 as per unlimited usage & this is what I even suggested them however I believe they have such a large customer base that one customer doesnot impact them......................