[Resolved]  Vodafone — wrong billing information & service disconnection

Address:

Mumbai City, Maharashtra

Dear Sir,

I am using Vodafone service for more than 3 years. Since Jan 2010 it started gving me alot of trouble.

The problem started mentioning non payment and hence service dis-connection in Jan2010. And When I visited the Vodafone Gallery at Thane - Hari Niwas. and officers at Gallery looked at their database and finding no issue helped to activate the serivce immediately.

This happend couple of times. I showed all the documents also for verification of payment. This happened almost 15~20 times. At no fault of mine Vodafone keep disturbing service to me.

It happened so ath all the Vodafone officers at Thane - Gallery knows me even the Security guards. But it is happening that they help me to get service activated and after few days it is getting disconnected.

After almost 2 1/2 month, one of the officer at Thane Gallery discovered that I had not done payment for the month of Aug 2009. And when I asked for written input regarding the same,he said he will not be able to do so.

I did not understand how to handle this problem. It is lot pain and time involved each time to visit the Vodafone Gallery to find out the reason of problem and get the service activated after hearing no issue of mine.

I will be very happy if you can guide me to address this problem.

My vodafone number is [protected].



Regards,
Nishant Dattaram Chorge