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Vodafone - misselling of blackberry 399 plan

 
2 Reviews
User
  makwanasatish@rocketmail.com on Oct 13, 2011
Dear Sir,

I would like to complain regarding misselling of blackberry 399 plan. This was a cooperate plan and I was informed that it has unlimited downloading, surfing through my internet browser. However to my surprise I have received a bill for net charges of Rs 1498.90. When I contacted vodafone customer care they informed me that there are 2 types of GPRS services. The details of which are mentioned below:
• Vodafone live! (Basic GPRS)

• Vodafone Mobile Connect (Advance GPRS)

We would like to inform you that VMC and VL has become the core service, just like STD or SMS. Certain applications like YouTube, video/ music streaming (e.g. Music Junction), tickers on HTML sites, handset applications and MMS which uses Vodafone Live! as access point and will be charged @ 10/10KB. These charges are applicable over and above the plan.

If the handset has applications which auto refresh /update by connecting through the WAP gateway (Wireless Application Protocol) i.e. VL, will be charged accordingly. The settings for these applications are predefined on the handset by the manufacturer.

Please note that any video streaming application or real time application like weather/stock/ news updates on the handset may also use VL to connect and will be charged @ 10/10KB.We regret for the inconvenience caused to you.

Further we would like to inform you that the above BlackBerry plan gives unlimited access to BlackBerry data. However this does not include usage of certain applications like YouTube, video/ music streaming, tickers on HTML sites, handset applications and MMS which uses Vodafone Live! as access point and will be charged @ 10p/10KB. These charges are applicable over and above your data plan..So I want to know that why this was not informed earlier wherein I would have not activated this plan. Please look into this matter and advise satisfactory solution.

Satish Makwana
9820123908


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N Jun 27, 2012 by
User
skrawat50  
 
Dear sir

I have also get same problem with my black berry on you net work plan .

I was informed from Vodafone customer care that there will be no charge of any kind of net suffering, browsing, & other downloading on net with this plan of 399 per month .

In the starting stage of my plan my you tube did not work till 20 days . After making 2 or more complained this start working & now it working on chargeable basis .

I have clearly asked from Vodafone Executive regarding that you tube is chargeable or not & he says me that this not on chargeable basis its part of our plan .


I want reply soon .


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    Vodafone - misselling of blackberry 399 plan