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Thanks Dinesh. But, being a govt website am not sure anyone even reads such individual complaints, let alone act on them. However, for my satisfaction, have posted my grievance as above, just in case some govt official does read my post and surprises me with some action. Thanks for sharing the link.
I also checked on TRAI website for grievance redressal for consumers, but being a toothless-tiger TRAI by itself can't take any action against any operator. Hence, it has in its policy documents only mentioned of approaching Customer Care, then Nodal Officer, and finally Appellate Authority of concerned telecom operator. But, since the entire industry seems determined to sabotage the govt's MNP policy - albeit for its own survival - it is hardly expected of any operator to facilitate the process of porting-out for existing subscribers, which is envisaged by the MNP Policy in letter and spirit.
To me it appears that the MNP policy of the govt is yet another "legal provision" for public which they can't benefit from without cooperation from concerned quarters. Also, it seems TRAI did not anticipate such unprofessional behaviour from telecom operators, who would go to any extent to stall their subscribers' efforts to migrate out of their network. The only viable option seems to close the account with current operator and take a new connection from the preferred operator (whom we intended to migrate to) - something we could have done before the MNP regime anyway.
I also checked on TRAI website for grievance redressal for consumers, but being a toothless-tiger TRAI by itself can't take any action against any operator. Hence, it has in its policy documents only mentioned of approaching Customer Care, then Nodal Officer, and finally Appellate Authority of concerned telecom operator. But, since the entire industry seems determined to sabotage the govt's MNP policy - albeit for its own survival - it is hardly expected of any operator to facilitate the process of porting-out for existing subscribers, which is envisaged by the MNP Policy in letter and spirit.
To me it appears that the MNP policy of the govt is yet another "legal provision" for public which they can't benefit from without cooperation from concerned quarters. Also, it seems TRAI did not anticipate such unprofessional behaviour from telecom operators, who would go to any extent to stall their subscribers' efforts to migrate out of their network. The only viable option seems to close the account with current operator and take a new connection from the preferred operator (whom we intended to migrate to) - something we could have done before the MNP regime anyway.
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I think all o[censored]s most lodge a complaint at this location http://www.pgportal.gov.in/Grievance.aspx as mentioned in one of the threads above. Looks like TRAI was interested in only rolling the MNP out but was not interested in ensuring that it is being implemented properly. So, currently the only way out is to register all our complaints in the above link. Our only hope.
Dinesh.