Vodafone — balance deduct

wrong deduction of balance amount
biki and i am using vodafone number [protected] from last 4 years but on dated[protected]:00 PM (approx) my balance was 5 rs. and after that i checked my balance on dated[protected]:00 AM that time balance was minus[-80] rs. so i talked to customer care executive LITTAN BISWAS so he told me that i was using vodafone live services from 11:00 PM to 7:00 AM but i clame that i have already recharged of rs18 rs THAT DAY AND AFTER I RECHARGE I WAS CONFERM FORM CUSTOMER CARE THT MY A/C WAS RECHARGE OR NOT THEY TOLD ME THAT MY A/C SUCCESSFULLY RECHARGE and after RECHARG i shal get 3 days unlimited free surfing.SO I WANT TO KNOW THAT WHY DEDUCT 85 RS 4M MY A/C .so pls help otherwise i can not use the vodafone services

Dear Sir/Madam

My Self SUNIL SHIGROHA & I am using VODAFONE prepaid services with Cell No.:+91 [protected].

Actually on 26.08.2011 I have received a message from VODAFONE that they are deducting my balance with Rs.34 against some free message schemes.

So far concern with me & best of my knowledge I am not using or interesting with any scheme of VODAFONE since last more than 6 months.

I rang to VODAFONE customer care on 27.08.2011 at 11:30 A.M & have word with 2 executive namely 1) Hardik Joshi 2)Bijal Patel name told me when I have asked.They said I have activate some scheme by using voucher scrath which is BIG LOOP HOLE in service provider.I have confirm that I have not sent any message to activate such scheme.

I would like to request that kindly take the neccessary steps to stop such practises done service provider.As customer is not responsilbe for such scratch card facility, For say if anybody by mistake activate my Cell No. by scracthing card scheme & very important that I have not sent any messages to activate message from my cell number then WHY SHOULD CUSTOMER WILL SUFFER?

Kindly take the neccesaary action at the earliest & ask on to stop such BIG LOOP HOLE

Kinldy let me know that how I will get the credit of my deducted balance & for further correspondence is mail only mode or any other mode also & in how many days I will get the JUSTICE

Yours faithfully

SUNIL SHIGROHA
(M)+91 [protected]

Hi

Thanks for quick reply...by 'Kritika'...

She entertain me well & comment about my issue that VODAFONE will give me credit in next 5 workings day

Beyond this I would like to request that kindly take some initiative about thins loop hole so other customer not suffer in the future

Thanks for every thing to VODAFONE Customer Care, Guj, (except my balance deduct...earlier)

rgds

SUNIL

it was activated itself and its a cheating to the customer
my mobile phone was switched off overnight when i switched it on balance was deducted
i cant activate callertune while my phn is switch off im not a magician here
vodafone sucks !!!
the customer care and you all are same just sucks