Vodafone — NOT SATISFY WITH YOUR SERVICE (CUSTOMER SERVICE )

Address:

Gautam Buddha Nagar, Uttar Pradesh

Dear Concern
This is to inform you that I M NOT SATISFY WITH YOUR SERVICE.
Please find the list of problem or issue mentioned below:-
First:
I requested for the activation of [protected]@99 on 24 August and same was activated at your end what day I didn’t have any information. I received a reply mail from your end it will be activated with in 24hrs and I will receive any confirmation call or SMS. But sorry to say no information was floated to me about the package activation.
When I called at Nodal desk about the same & Nodal team (Shikha) asked for the call back, and for call back team has taken 24hrs for the same.
I received call back on 28 or 29 August and confirm me that same is active and I can use the service. Now when I asked her when the package was activated – as per confirmation from Nodal desk it was activated on 26 August and no information about the VAS Service activation was informed to me.
Who will pay the rental charges for that 2/3 day? Is this is my fault or company fault?
No one informed me about the advance rental? No Proactive information shared to me.
Even I have called at 121 for the information but as per the helpline (121) team I have to send mail on
Corporatecare.[protected]@vodafone.com as customer has no option other than this. I have sent the mail no such information has been shared and no proactive information given about the advance rental.
From that day to till this day I send the mail on regular basis to resolve my issue. But your team is responding on the template design to reply the mail.
I think your executive is not going through my mail and responding me back with same template reply.
Second:
In each and every mail nodal team is in CC but I never seen nodal is intervene on this. As Nodal Team is seeing, ok customer is suffering let them suffer.
Some your Vodafone connection is not working I have sent this problem to your Team same mail id and cc to Nodal Team again I have received Template reply like what handset you are using, setting is there or not, bla bla. They do not understand: customer is already using the service and due to network issue customer might not be able to use the services for certain time frame.
Who will pay for this downtime activity and you are charging advance rental for the service which is not up to the mark?
Third:
When you Dial Nodal Desk Number every time it is busy and no call done why?

Fourth:
Before this I have made number of call to Nodal to desk and it is chargeable I have to make call to Nodal Desk because your executive is not able to understand the problem using predefined template to reply any mail.
Fifth:
I have requested for the activation of [protected]@99 on my other Vodafone number [protected] in first week of October. Again I have received mail that same will be activated by 24hrs and I will receive confirmation mail or call or SMS regarding the same. But sorry to say no information has been shared to me till yet.
Now when I know you will charge Advance rental and it is not on Prorate basis, so I requested for the same on the beginning of my billing cycle now because of delay at your end it has been third week now I have no confirmation that package has been activated or not.
Now when I requested for same and not using the service till half of the month why should I pay the charges for the same?
Who is responsible for this charges me your team?
Kindly look into the matter and hope for positive response from your side.
Appellate mail is bouncing back what this service is?
I have the bounce mail with me.
Also request you to kindly arrange call back as I cannot write much dissatisfaction issue.

Thanks and regards
Anil Kumar Poddar
[protected]