--- On Thu, 14/5/09, parag swarup <paragrajswarup@yahoo.co.in> wrote:


From: parag swarup <paragrajswarup@yahoo.co.in>
Subject: Recharge done online not matured:9838480433 [REF:19053415866]
To: vodafonecare.upe@vodafone.com, "vodafoneRH" <kanikadubey.upeast@vodafone.com>
Cc: "BillDesk" <support@billdesk.com>, maitindia@vsnl.com
Date: Thursday, 14 May, 2009, 11:23 AM


Dear Mr...

All foolish, How can I get the money back from my bank SBI when it is already charged by your co-partner BillDesk (your payment gateway) vide transaction reference number MSBI9051608499. If the same is not your record than where it has gone ? your payment gateway BillDesk is also confirming the same chrge of Rs. 50 with above mentioned transaction ID. The BillDesk Reply is mentioned below.

It is not a matter of 50 Rs. but of your working and response to your customer, totally unsatisfactory.

Luv Swarup
c/o Parag Swarup
copy to:-
THE TELECOM REGULATORY AUTHORITY OF INDIA

Mahanagar Doorsanchar Bhawan,
(next to Zakir Hussain College)
Jawaharlal Nehru Marg
(Old Minto Road)

New Delhi : 110 002



Telephone No. : 91-11-2323 6308 (Reception)
2323 3466, 2322 0534, 2321 3223

Fax No. : 91-11-2321 3294(Reception)

E-mail : trai@del2.vsnl.net.in
ap@trai.gov.in





From: BillDesk Payment Gateway Support <pgsupport@billdesk.com>
Subject: Re: Re: Recharge done online not matured:9838480433 [REF:18986999539]
To: paragrajswarup@yahoo.co.in
Date: Wednesday, 13 May, 2009, 10:12 AM

Dear Parag,

Thank you for writing to Payment Gateway Support.

We understand your concern regarding the payment to VODATUPUPE and that you need assistance regarding the same.

We have checked our database and found that your payment under the transaction reference number MSBI9051608499 for Rs.50.00 has been successfully processed on 10/05/2009 12:46:39.

We have contacted the biller in this regard and shall update you as soon as we get any response from them.

We appreciate your patience and apologize for any inconvenience caused.

Thanks again for contacting Payment Gateway Support.

Payment Gateway Support
BillDesk


--- On Thu, 14/5/09, Vodafone Care <vodafonecare.upe@vodafone.com> wrote:


From: Vodafone Care <vodafonecare.upe@vodafone.com>
Subject: Re: Fw: Re: Re: Recharge done online not matured:9838480433 [REF:19053415866]
To: paragrajswarup@yahoo.co.in
Date: Thursday, 14 May, 2009, 9:01 AM


Dear Mr. Swarup,

Thank you for your email dated 13th May, 2009 regarding Rs 50/- recharge on your Vodafone number 9838480433.

We sincerely regret the inconvenience caused to you.

We request you to kindly contact your bank as we have not received any request for recharge of Rs 50/ on the above mentioned number.

If you wish to know the talk time and validity of the various Vodafone recharges available on etop then sms E <amount> to 111 or for recharge coupons sms R <amount> to 111. This service is toll free.

We hope we have been able to resolve your concern to your satisfaction. However, in case you need further assistance, do call or email us. We'll do our best to assist you.

Warm regards,

Rahul Sabharwal

Vodafone Care

Contact numbers

Vodafone Care : 111 or +91-(9839098390)

: ( Toll free from Vodafone mobile phones within the home network)

Fax number : +91-(0522-2231882)

E-mail : (vodafonecare.upe@vodafone.com)

Website : http://www.vodafone.in/

---- Original Message ----
From: paragrajswarup@yahoo.co.in
Sent: 13-May-2009 10:23:58
To: vodafonecare.upe@vodafone.com; care.upe@vodafone.com; kanikadubey.upeast@vodafone.com
Cc: maitindia@vsnl.com; support@billdesk.com
Subject: Fw: Re: Re: Recharge done online not matured:9838480433

FORWARDED FOR AN EARLY ACTION.

--- On Wed, 13/5/09, BillDesk Payment Gateway Support <pgsupport@billdesk.com> wrote:


From: BillDesk Payment Gateway Support <pgsupport@billdesk.com>
Subject: Re: Re: Recharge done online not matured:9838480433 [REF:18986999539]
To: paragrajswarup@yahoo.co.in
Date: Wednesday, 13 May, 2009, 10:12 AM


o;?



Dear Parag,
B
Thank you for writing to Payment Gateway Support.
B
We understand your concern regarding the payment to VODATUPUPE and that you need assistance regarding the same.
B
We have checked our database and found that your payment under the transaction reference number MSBI9051608499 for Rs.50.00 has been successfully processed on 10/05/2009 12:46:39.
B
We have contacted the biller in this regard and shall update you as soon as we get any response from them.
B
We appreciate your patience and apologize for any inconvenience caused.
B
Thanks again for contacting Payment Gateway Support.
B
Payment Gateway Support
BillDesk

B
B

B
B
----- Original Message -----
From: parag swarup
To: support@billdesk.com
Cc: Vodafone UP EAST ; vodafoneRH ; vodafoneCC
Sent: Tuesday, May 12, 2009 7:26 AM
Subject: Fw: Re: Recharge done online not matured:9838480433 [REF:18986999539]






TO,
ALL
FORWARDING FOR AN EARLY ACTION.
Thanking you in anticipation.
Luv Swarup

--- On Mon, 11/5/09, parag swarup <paragrajswarup@yahoo.co.in> wrote:


From: parag swarup <paragrajswarup@yahoo.co.in>
Subject: Re: Recharge done online not matured:9838480433 [REF:18986999539]
To: vodafonecare.upe@vodafone.com
Cc: maitindia@vsnl.com
Date: Monday, 11 May, 2009, 4:14 PM








--- On Mon, 11/5/09, Vodafone Care <vodafonecare.upe@vodafone.com> wrote:


From: Vodafone Care <vodafonecare.upe@vodafone.com>
Subject: Re: Recharge done online not matured:9838480433 [REF:18986999539]
To: paragrajswarup@yahoo.co.in
Date: Monday, 11 May, 2009, 2:56 PM


This message and any files or documents attached are confidential and may also be legally privileged or protected by other legal rules. It is intended only for the individual or entity named. If you are not the named addressee or you have received this email in error, please inform the sender immediately, delete it from your system and do not copy or disclose it or its contents or use it for any purpose. Thank you bcure or error free.


Subject: Re: Recharge done online not matured:9838480433 [REF::18970135090]


B
Dear Rahul Sabharwal,
B
BelowB is my account statement, when my bank has given the money to vodafone account with transaction Ref: MSBI9051608499I through your payments gateway of BillDesk their is no way to get it back for my bankB unless vodafone gives itB back.B Instruct the appropiate channel/B BillDesk toB reverse the amount of Rs. 50/- to my account.
B
As per your transaction acknowledgment foot note says that if your rechargeB is not sucessfullB due to any reason, the debited amount will be reversed to your account within 5 working days.
B
As I suggest the best way isB to recharge my phone 9838480433B with Rs. 50/- top up from your end. This will resolve the issue.
B
Awaiting your reply.
B
Luv Swarup.
B
B
State Bank of India, SSI Branch, Ashok Nagar, Kanpur.









Account Number

00000030037955820

Description
SBCHQ-GEN-PUB-IND-NONRURAL-INR

Name
Mr. PARAG RAJ SWARUP





Currency
INR






Last 10 Transactions

Date (Value Date)
Narration
Ref. No.
Debit
Credit

10-May-2009 (10-May-2009)
TO TRANSFER
Vodafone Payments
B MSBI9051608499IG07408455 TRANSFER TO 10892939743
B 50.00
B

09-May-2009 (09-May-2009)
POS PRCH
6220180805000015265 941258 74303094
B
B 299.00
B

09-May-2009 (09-May-2009)
POS PRCH
6220180805000015265 223310 99317386
B
B 2, 570.00
B

06-May-2009 (06-May-2009)
QUE WDL
BY BT
34613
B TRANSFER FROM 20020168370
B 3, 05, 000.00
B

06-May-2009 (06-May-2009)
ATM WDL
6220180805000015265 2399 S1AC00404108
B
B 5, 000.00
B

06-May-2009 (06-May-2009)
TO TRANSFER
Commission of IG07311105-
B IG07311105IG07333683 TRANSFER TO 30085138787
B 10.00
B

05-May-2009 (05-May-2009)
TO TRANSFER
Commission of IG07305504-
B IG07305504IG07318859 TRANSFER TO 30085138787
B 10.00
B

05-May-2009 (05-May-2009)
TO TRANSFER
Vodafone Payments
B MSBI9051175760IG07321181 TRANSFER TO 10892939743
B 50.00
B

05-May-2009 (05-May-2009)
TO TRANSFER
Railway ticket booking
B 0112468745IG07311105 TRANSFER TO 30338422541
B 676.00
B

04-May-2009 (04-May-2009)
TO TRANSFER
Railway ticket booking
B 0112391229IG07305504 TRANSFER TO 30338422541
B 1, 337.00
B




--- On Mon, 11/5/09, Vodafone Care <vodafonecare.upe@vodafone.com> wrote:


From: Vodafone Care <vodafonecare.upe@vodafone.com>
Subject: Re: Recharge done online not matured:9838480433 [REF:18970135090]
To: paragrajswarup@yahoo.co.in
Date: Monday, 11 May, 2009, 11:59 AM


Re: Recharge done online not matured:9838480433 [REF:18970135090]


Monday, 11 May, 2009 11:59 AM



From:

"Vodafone Care" <vodafonecare.upe@vodafone.com>View contact details



To:
paragrajswarup@yahoo.co.in



Message contains attachments
originalmail.eml (4KB)


This message and any files or documents attached are confidential and may also be legally privileged or protected by other legal rules. It is intended only for the individual or entity named. If you are not the named addressee or you have received this email in error, please inform the sender immediately, delete it from your system and do not copy or disclose it or its contents or use it for any purpose. Thank you bRecharge done online not matured:9838480433 [REF:18970135090]
Monday, 11 May, 2009 11:59 AM



From:

"Vodafone Care" <vodafonecare.upe@vodafone.com>



To:
paragrajswarup@yahoo.co.in


Dear Mr. Swarup,

Thank you for your email dated 11th May, 2009 regarding Rs 50/- recharge on your Vodafone number 9838480433.

We sincerely regret the inconvenience caused to you.

We would like to inform you that the recharge done by you on 9838480433 was not successful.Hence we request you to kindly get in touch with your bank for crediting the amount back to your account.

If you wish to know the talk time and validity of the various Vodafone recharges available on etop then sms E <amount> to 111 or for recharge coupons sms R <amount> to 111. This service is toll free.

We hope we have been able to resolve your concern to your satisfaction. However, in case you need further assistance, do call or email us. We'll do our best to assist you.

Warm regards,

Rahul Sabharwal

Vodafone Care

Contact numbers

Vodafone Care : 111 or +91-(9839098390)

: ( Toll free from Vodafone mobile phones within the home network)

Fax number : +91-(0522-2231882)

E-mail : (vodafonecare.upe@vodafone.com)

Website : http://www.vodafone.in/

---- Original Message ----
From: paragrajswarup@yahoo.co.in
Sent: 11-May-2009 10:42:51
To: vodafonecare.upe@vodafone.com
Cc: maitindia@vsnl.com
Subject: Recharge done online not matured.





Write to us


Manager Customer Service
Vodafone Essar Digilink Limited, 5 Shahnajaf Road, Lucknow 226 001


Email: vodafonecare.upe@vodafone.com
Fax: +91- 522 2231882

Dear Sir/Madam,

I had recharged my prepaid mobile no. 9838480433 yesterday afternoon through your online recharge website vide ref no. MSBI9051608499 IG 07408455 for Rs. 50 only. Till now I have not received any message/ recharge on my mobile. The same amount is deducted from my bank account.

Talking to your customer care services at 111 one Ms. Priti was online and told me that this service is not provided by Vodafone today morning at 10:15 HRS.

I had tried this facility for the several times before too without any failure. Please resolve the problem immediately.

At least your customer care executive must know about the services provided by Vodafone.

Luv Swarup
111/98-A Ashok Nagar
Kanpur 208012
paragrajswarup@yahoo.co.in
other maobile no. 9838204250