[Resolved]  Vodafone — Overcharge and Fraud

Address:

Mumbai Suburban, Maharashtra

Honourable Forum Members,

My name is Varun Pathak. i have to raise a complaint against vodafone mobile provider as they have Extremely Overcharged me for My Cell Phone usage (Cell # [protected]) with out notifying me the changes done to my plan and also when i Disputed the issue with them they are simply denying the fault at their end.
Making the Long Story shorter. I have been a Loyal customer of vodafone For past 4 years and i am using the post paid connection from them. till month of may every thing was working fine and i had no issues with them but in month of may on 14th may i called up vodafone customer care and asked for the various plan on 3G as i boought a new cell phone that supported 3G service . so the rep gave me all the information about their 3G plan. at that point of time i was running on my 2G gprs plan of RS.99/month for 2GB data usage. So i confirmed with the call center Rep of Vodafone that will there be any changes in my GPRS plan.He "CONFIDENTLY" said that there will be no changes , i Can add another Plan of 3G and i can switch my 2G and 3G settings on my cell phone to use them respectively. in 14 days I was dissatisfied from the 3G service so i called again on 31st may to deactivate my plan. so again rep gave me the instructions how to cancel the 3G service, BUT NOWHERE HE MENTIONED THAT MY 2G PLAN WAS DEACTIVATED .ALSO I GOT A CONFIRMATION ON BOTH THE TIMES WHEN MY 3G SERVICE WAS ACTIVATED AND WHEN IT WAS DEACTIVATED. I NEVER RECIEVED THE MEAAGE THAT MY GPRS PLAN WAS CANCELLED AND NO ONE CALLED ME TO NOTIFY THAT MY PLAN WAS CANCELLED.

in month of june by end of the month i got a message (as i usualy get every month for my bill). that my bill was RS.13256. THIS WAS SHOCKING TO ME and i rushed to check my itemized bill summary and i was shocked to see that my DATA usage they Showed was RS.11,022.

Now I disputed it first to vodafone Call Centre and VOdafone Gallery and they said that the amount was valid and i have to pay. Further more i Disputed it to Vodafone Nodal Desk and talked to Atish Shetty and his Supervisor Kalpana. where Kaplana accepted that the fault was on vodafone's end and she apologized me for false billing. also she said that she has no authority o do the reversal of sucha huge amount. so she escalated to her manager. i waited for 2 week to hear from nodal desk but there was no response from them

So finally I went to Nodal Office at andheri where again i talked to Nodal Officer Parikshit Rao and he said that he studied my case but they did not found any call recording made by me .they can only see their agents documentation that he talked to me and acording to PArikshit He CLAIMS THAT THE INFORMATION WAS PROVIDED TO ME... "WHICH IS FALSE". and he said that we cant revert it.

I Asked him to let me talk to The Nodal Desk Head Ms. ZILLA VAZ. he did not allowed me to talk and said whatever action you want to take you can go ahead.


NOW THIS IS A FRAUD TO ME AND VODAFONE IS CHEATING ON ME . THEY HAVE BARRED MY OUTGOING SERVICER AND SOON WSILL BE BAIRRING MY INCOMMING SERVICES AS WELL..

Please take this to vodafone and also keep me in loop...so that i can discuss everything happenned..

please help me. Now i can rely only on law.


My contact number will number will be [protected]...

thanks and Regards,

Varun Pathak