[Resolved] Vodafone — Phone disconnected | |||
I (Ram Kishan chandel) of village Ratta Tibba would like to file a complaint agains Vodafone. Vodafone have disconnected my phone, claiming that I have not submitted the documents. I submitted a copy of my driving licence then they issued the sim card and phone number. Now the dealer at fatehabad branch is claiming that they have forwarded the documents to vodafone. I called the Vodafone customers service and they are not helping aswell. If Vodafone doesn't have my documents then who does? Due to this I have been hassled for few days and still no solution. I have lost lots of time and money due to this. Please help me find justice. Vodafone has worst customer service and staff attitude is even worst. My details are: Ram Kishan chandel V&PO Ratta Tibba Phone Number (Vodafone[protected] If you need more information pls contact me on [protected]. Thank you very much Was this information helpful? | |||
Dec 18, 2016 Complaint marked as Resolved Verified Support Mar 17, 2012 Vodafone India Customer Care's response Hello Ram Kishan, Thanks for speaking with us. Please be assured that we're working on your concern and will get back to you as soon as we can. You can email us at vodafonecare.[protected]@vodafone.com for further assistance, we'll do our best to help. Regards, Vodafone Customer Care, Haryana | |||
 2 Comments | |||
Comments
I took a Vodafone Connection last week and provided them with all the documents. After a week, I received an SMS from them saying that my address verification had failed and Outgoing will be barred. I was all the time present at home and I was not sure how the Address Verfication can fail, as I have been staying at the address for last 5 years.
So i called up Customer Service (111) and requested them to do a re-verification. After 2 days (today), my outgoing was stopped. I called up Customer Service and they tell me that your address verification has failed. I asked them, what about the request for Re-Verification. They said that will be done in 24-48 hours, but till then Outgoing will remain suspended. SO MUCH FOR CUSTOMER SERVICE, IF YOU CAN CALL IT SO.
Then I went to the Vodafone Store and there also I received the same response. I stayed put for 3 hours at the Store. Then they realized that they need to do something. Then they started sending mails to some people and finally told me that the following had happened:
My form said "ACCENTURE" and in the Data Entry they had input "ARICENT". As a result Address Verification failed because they could not locate ARICENT at my office address.
Now they say it will take another 24-48 hours for this thing to be rectified and there is no way for it to be expedited.
CLEARLY IT IS VODAFONE'S ERROR OF DATA ENTRY AND I AM BEING MADE TO SUFFER BECAUSE OF THAT. HOPE SOME SANITY PREVAILS IN THE FIRM AND THIS CAN BE TAKEN UP ON PRIORITY.
So i called up Customer Service (111) and requested them to do a re-verification. After 2 days (today), my outgoing was stopped. I called up Customer Service and they tell me that your address verification has failed. I asked them, what about the request for Re-Verification. They said that will be done in 24-48 hours, but till then Outgoing will remain suspended. SO MUCH FOR CUSTOMER SERVICE, IF YOU CAN CALL IT SO.
Then I went to the Vodafone Store and there also I received the same response. I stayed put for 3 hours at the Store. Then they realized that they need to do something. Then they started sending mails to some people and finally told me that the following had happened:
My form said "ACCENTURE" and in the Data Entry they had input "ARICENT". As a result Address Verification failed because they could not locate ARICENT at my office address.
Now they say it will take another 24-48 hours for this thing to be rectified and there is no way for it to be expedited.
CLEARLY IT IS VODAFONE'S ERROR OF DATA ENTRY AND I AM BEING MADE TO SUFFER BECAUSE OF THAT. HOPE SOME SANITY PREVAILS IN THE FIRM AND THIS CAN BE TAKEN UP ON PRIORITY.
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In the last week also Vodafone has disturbed me a lot by activating caller tunes, updates etc on my phone although I did not subscribe to any of these.