[Resolved]  Vodafone — Plan uncharged so got excess bill

Address:

Pune, Maharashtra

After many mails and call plan is unchanged so getting excess bill.

Sumeet Jadhav
Jul 7

to corpcare.mah, sumeet.jadhav
Hello!

After an acknowledgement reply my plan should have bean changed to 199 and accordingly i was hoping to get much lower bill. I am just unable to understand why am i being troubled? i wont pay any bill until i get a mail confirmation about plan change and rectification in previous bills according to 199 plan.


If vodafone has excess customer base which they are unable to manage kind close down my both numbers i will look out for other prompt and genuine service provider.


Sumeet Jadhav
[protected] / [protected]







Dear Customer,

Thank you for writing to us.

This is an automated response to your e-mail. We will respond to you within 2 working days.

If you want us to update your email id in our records, please SMS <EMail> <email id > to 111(toll-free).

Manage your Postpaid account online - anytime, from anywhere. Register for My Vodafone on www.vodafone.in/myvodafone To know more about My Vodafone, click here

You can also activate/deactivate services easily via SMS. To view the list of commands, click here. SMS the command to 111(toll free) and the service would be activated/deactivated accordingly.

For quick access to your account information, please dial *111#

HOW TO MAKE ONLINE PAYMENT

Making payments for your Vodafone mobile phone is really simple. All you have to do is to choose one of the following easy methods:
Make a quick online payment via Quick bill pay for any Vodafone postpaid bill on www.vodafone.in
Recharge any Vodafone Prepaid connection via Recharge online on www.vodafone.in or navigate to Vodafone live! on your handsets.
Make a payment via the comfort of your home on M-Shop by calling 53333 (toll free) or sms <MSHOP> to 53333. To know more about Vodafone M-Shop, click here
Simply log on to www.vodafone.in/myvodafone.
Pay via any of the Self Service Kiosk machines.
In the meantime, if you need any further assistance, please do call us :
For any queries on our products or services, call Vodafone Care on +91-[protected] from any phone or 111 from your Vodafone mobile phone anytime.
For any complaints, service activation/deactivation and tariff change requests, you can call 198 (toll free) from your Vodafone mobile phone.

Happy to help,


Vodafone Care
Contact numbers
Postpaid : 111 or +91-[protected]
Prepaid : 111 or +91-[protected]
For complaints/requests : 198 (toll free)
Fax number : +91-[protected]
E-mail : corpcare.[protected]@vodafone.com
Website : www.vodafone.in

My Vodafone

Pay your bill, activate services,change your talkplan and and do lots more on My Vodafone on www.vodafone.in.

By logging on to My Vodafone, you can

View and analyze your bill/account statement
Pay your bill/security deposit
Change your talk plan/billing address and send us billing and tariff related queries
Request for a duplicate bill
Activate and deactivate services
Activate roaming
Order a new SIM card and block your old one
SMS Service Commands List

To activate/deactivate the following services via SMS, you can send the corresponding code as an SMS to the mentioned number and the service will be activated/deactivated.

Sr. No
Name of service
Activation Code
Deactivation Code
SMS to
Timeframe for activation/deactivation
1
National Roaming
ACT NR
CAN NR
111
2 hrs
2
Vodafone Roaming
ACT VR
CAN VR
111
2 hrs
3
Basic International Roaming
ACT BIR
CAN BIR
111
2 hrs
4
STD
ACT STD
CAN STD
111
2 hrs
5
ISD
ACT ISD
CAN ISD
111
2 hrs
6
Caller Line Identification Presentation
ACT CLIP
CAN CLIP
111
2 hrs
7
Itemized Billing
ACT IB
CAN IB
111
2 hrs
8
Voicemail
ACT VMS
CAN VMS
111
2 hrs
9
Call Conference
ACT CC
CAN CC
111
2 hrs
10
Call Forwarding
ACT CF
CAN CF
111
2 hrs
11
Call Hold
ACT CH
CAN CH
111
2 hrs
12
Vodafone live!
ACT VL
CAN VL
111
2 hrs








From: Sumeet Jadhav
Sent: Wednesday, June 20, 2012 12:30 PM
To: 'corpcare.[protected]@vodafone.com'
Subject: FW: Billing issue of [protected].


Kindly resolve my problem.


From: Sumeet Jadhav
Sent: Tuesday, June 19, 2012 11:57 AM
To: 'corpcare.[protected]@vodaphone.com'
Subject: Billing issue of [protected].

Hello!
My name is Sumeet S Jadhav with mobile no [protected] paying 1000+ bill monthly. I have subscribed for an additional card with mobile no [protected] for the purpose that calling will be free in these two nos. I have already told Sales person same thing. But when I got bill of [protected] I have been charged for calling to [protected]. When I called customer care, I got to know plans of both no. should be same. I don’t understand why this wasn’t told to me earlier by sales person when I told him my purpose of buying connection.

I am ready to pay bill according to the 199 plan. I wont pay any excess bills. Kindly change my [protected] number’s plan and group to same as [protected]’s group . So that both the nos are in same group and plan and calling between these nos is free.

For the first bill I will pay 200 Rs bill today. Kindly take appropriate steps to wave off my additional bill which is being charged for calling [protected] as I wont pay it at all in any case.



Regards,
Sumeet Jadhav
Assistant Manager - Pune
Kapil Tower
402, 4th Floor,‘A’ wing,
Near old RTO office,Near Sangam Bridge,
Dr. Ambedkar Road,
Pune-411001
M: +91 [protected]
W: www.tikona.in



5.32262.00.00.[protected].pdf
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Sumeet Jadhav
Aug 1 (1 day ago)

to suhas.gadhave
Dear Suhasji,
I got your reference from Mr. Mahesh Gadhave i have below issue using my Vodaphone card. Kindly give some resolution so that i may use service.



Regarsds,
Sumeet Jadhav.
[protected]


Sumeet Jadhav
3:21 PM (1 hour ago)

to corpcare.mah
I have been requesting since many days to resolve my issue, but seem no one is interested kindly stop sending bills too as i am not going to pay any.