[Resolved] Vodafone Prepaid — UNNECESSARY BALANCE DEDUCTIONS | |||
THERE HAVE BEEN UNNECESSARY BALANCE DEDUCTIONS FROM MY PREPAID ACCOUNT AMOUNTING TO APPROX RS.125 SINCE 7TH MARCH. IT HAS CAUSED ME GREAT INCONVENIENCE AS THE CALL CENTER PERSONEL ARE NOT TAKING MY COMPLAINT.THE BALANCE DEDUCTIONS HAVE BEEN CATEGORISED AS DOWNLOAD CHARGES WHEN I HAD AN ACTIVE DATA USAGE PLAN AND NO SUCH DOWNLOADING DONE.I WANT A REFUND OF THE BALANCE DEDUCTIONS AS SOON AS POSSIBLE. IS ALL THAT CAN BE SAID FOR SUCH UNETHICAL AND ANTI-CONSUMER TREATMENTS OF VODAFONE. I HOPE MY COMPLAINT WILL BE ADDRESSED ASAP. Was this information helpful? | |||
Dec 14, 2016 Complaint marked as Resolved Verified Support Mar 16, 2012 Vodafone India Customer Care's response Hello Sir/Madam, We would like to inform you that the balance has been deducted as per your usage. Kindly refer to the itemized bill for further clarification. To obtain the bill, send ACT BILL Name of the Month to 144 ie. ACT BILL MAR to 144. Please note that you will be charged Rs. 49/- per bill and you can request for the itemized bill for not more than the previous 6 months or before the completion of the calendar month. Email us at vodafonecare.[protected]@vodafone.com for further assistance or you can also call us on our toll free number 198, we'll do our best to help. Regards, Vodafone Customer Care, Mumbai | |||
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my mobile number is [protected]
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Vodafone Prepaid Service — unnecessary deduction of balance
i took a vodafone sim card. my phone number is [protected]. my scheme is unlimited with call charges 1p/sec vodafone to vodafone and1.2p/sec too other snumbers. but everyday after the 1st call rs 3 is deducted from my account. and i am getting unnecessary flash messages too. i dont know whether they are charging rs 3 for these flash messages. i havenot subscribed for any such flash message service. pls tell me what to do.