[Resolved]  Vodafone Teleservices — Improper Value added service and balance deduction

Address:

Bardhaman, West Bengal

Respected Sir/Maam,
Myself Animesh Mondal, Resident of G.N Mitra Lane, Parapukur, Burdwan-1 subscriber of Vodafone teleservice (Mob No-[protected]).

At this moment I faced a problem based on teleservice. yesterday i.e 30th April-2010 Value added service account of my mobile has been changed with out my permission. yesterday at 02:00 P.M received a message from Vodafone regarding the deduction of Song download/periodical charge of Rs.15, and changed my callertune song unnecessarily and deduct balance Rs.15 from my account.

After this incident I call to customer care (111) near about 3 P.M ,some one said I received a call from Vodafone number and I changed the song, but I'm not get a single call from Vodafone this day; i,e 30th April. And the customer care executive not wiling to receive complain and transfer the call to supervisor but call not received.

Again at 05:44 P.M I received a message from the number of 59876, the message content is that " Vodafone Happy to help has been set as your callertune for 90 days to all" but song not been changed. Any how I connect again to customer care and someone said I received a call from Vodafone yesterday I,e 29th April and I changed the song, but true fact is this I received a call from the no [protected] at the time of 16:10:17, a conversation made over telephone and prompt to telecaller for my unwillingness to change the song. Any how the Customer care executive not received complain and transfer the call to the Supervisor. But the result as on before , the phone call not received.

Such kind of incident (Unauthorized Callertune Change) I faced before, I noticed to Vodafone Store,Burdwan. And they nothing to do just change my tune from Free List of Songs.

At this situation I'm not satisfy and quiet afraid of the service of Vodafone. Present question is that why the account is being changed without the permission of Subscriber?

Therefore I would like to request you kindly pursue the matter and do the needful action to avoid such kind of Incident/Harassment.
Hope you'll sincerely consider the upper said matters and do the needful response as early as possible.

Thanking You,
Animesh Mondal

Name :- Animesh Mondal
Address :- G.N Mitra Lane, Parapukur, Burdwan-713101
Mob. No. :- +91-[protected]
Balance before deduction :- Rs.141.99
Mail id :- animesh.[protected]@gmail.com

copy Forwarded to:-
*Vodafone care,west bengal.
*Nodal officer,west bengal.
*Shailesh Upadhyay, Appellate Authority, Vodafone