[Resolved] Vodafone — Unfair practice

Dilip869

Address:

Mumbai Suburban, Maharashtra

International Roaming and Itemised billing charges are levied for entire month even though it is used/ ticked for 1 day. Ideally it should have been charged based on proportionately. I was allotted the connection on 24th July and billing cycle is 26th July. I was charged for entire month for International roaming and and Itemised billing. I sent SMS for deactivation of both the services on 3rd August. I received bill for August where in both the aforesaid services have been charged. After enquiring at Vodafone toll free number I am told from next month onwards it will not be charged. Requested to explain for reason for charging for entire month, call centre do not have satisfactory answer. If one compute total charges for 11 days I was charged by Vodafone is 199 each for 2 months i.e. 398 and Rs.50 each for itemised billing i.e. 100. In total I am charged Rs.498 for usage of facilities for 11 days.

All these MNCs are robbers. TRAI need to stop them from using unfair practices.

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Dec 24, 2016

Complaint marked as Resolved

Verified Support

Sep 07, 2012

Vodafone India Customer Care's response Hello Dilip,

Kindly share your contact number with us at http://bit.ly/Rh6Ej1 so that we can assist you further.

Regards,
Vodafone Customer Care.

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Comments

niravthakar

from Siliguri, West Bengal

I have been a vodafone user since it was called orange.i was availing of a gprs plan for Rs. 99 a month.Some 5-6 months back i had the misfortune of loosing my gprs enabled phone and i started using a most basic non-gprs enabled phone. I finally got a new gprs enabled phone a couple of days back. Hence i tried to set up my gprs connection but in vain. i contacted the customer helpline but to no avail, all they told me was to call back in some time and they shall help me with the set up. finally i took time yesterday to go to a vodafone store and get things sorted, but to my horror they told me that i had sent a sms to discontinue my gprs connection, which is a white lie. They also tried to coax me into getting a plan similar to what i had for Rs. 899 per month. Why on earth should i pay 9 times the amount i should be when i had not discontinued my gprs service and was paying rental for many months even when i was not using a gprs enabled phone.
Please do look into this and make sure i'm able to avail the plan at the rate i was using it for all this while at the earliest.

Happy To Help

from Hyderabad, Telangana

Hi Nirav,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at http://tinyurl.com/yfqyawm and we’d be happy to help.

Regards,
Vodafone Customer Care.