Vodafone - uninformed deductions without any usage
saumyagaur on May 15, 2012
i have been using vodafone for past few years now. since few days i noticed some absurd message appearing on phone randomlÿ saying something "last session, deduction..etc."
since i use phone only for calls and messages i get to know my balance immediatley after any call/message is made with the pop up. however on noticing these absurd messages i thought of checking my last deductions and to my surprise found that Rs.5/- each time had been deducted for atleast the last three deductions that i saw in the name of GPRS service. This is totally bizzare and surprising as I have not used any such service or made an attempt as such or enquired or got it activated.
on speaking to the customer care executive i was told to delete some settings for future but the money that has been deducted will not be reimbursed.
this is a case of unjust deductions.
seek redressal. thanks for your help.
date: 15th may' 2012
time of call to customer care: 2:35 pm. spoke with Mr.Ashish
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