Vodafone — Vodafone - bad billing, misleading info & no data usage track

Address:

Karnataka

This is regarding an unexpected jumbo bill received for this month. I was a corporate plan user of vodafone from past several years. I was using a non-gprs phone till the last month. I got a new gprs enabled phone and was using it from the prevoius month. As gprs was enabled, I used it for checking mail, maps and a little browsing on that too 2g, for which the total data usage according to customer care was 517 mb. For this small amount of data usage I have been billed 6891 rs. Firstly, I was not aware of the zero-rental data plan. Secondly, I was not intimated about this when I started to use this, I only got usage intimation at the time when it was 4500 rs with credit limit upto 5000. I was shocked seeing that, and immediately called your customer care and I was told this might be due to some wrong billing calculation and there was no need to worry at all as I hadn't enabled any gprs plans also, I was advised to get back after I get the bill for the current cycle. When the bill came with 6891 rs with increased credit limit (I am not sure on how u can set a credit limit without my concern) , I again called the customer care and they told me that as I haven't enabled any plans - like 1 gb for 99 rs, I have to pay 6891 rs for even half of that - 517 mb, and that's there process. How misleading and different is the information given by 2 different customer care personnel(happy to trouble instead of help). The strange thing is that there is no option/Informal msgs for tracking the data usage, should I count the bytes manually(which is absolutely impossible) when I access internet? this is completely unacceptable. Even to know some information from the government there is an rti(right to information) act. Rti is a fundamental right of the customer, which you have not been providing to track the data usage. If this is how vodafone serves their customers I would not be interested in this service anymore. I won't even recommend this for my colleagues.
I am really annoyed and frustrated at this. I am not going to pay this definitely and will be approaching customer court (also saw similar cases against vodafone on consumercourtforum website) for this and will disconnect from using your network services,
also I will contact my companies hr as I took the corporate connection from my company and will explain them on the incident and will circulate an cautionary email against using/Opting for vodafone's services to all the employees of my company, if vodafone is not waiving off this months rental reasonably.