Vodafone — Vodafone Bluffing Customer - Postpaid Bill

Address:

Delhi

COMPLAINT LETTER TO VODAFONE

Dear Sir
This mail is regarding my Vodafone Number [protected] . I have purchased Vodafone 3g USB stick from Vodafone Store ( Karol Bagh) and paid 3 months advance rental of Rs 1950. The executive who sold me the product misguided & bluffed me by providing inaccurate information that after reaching free usage i.e. 3 GB, your connection will be automatically disconnected. As a new customer I don't have any idea that after the limit Vodafone will charge me per extra byte used till the time I have received mail from Vodafone on 27 May,2013 stating that I have exceeded the limit and pay amount ASAP.


After receiving mail, I made couple of calls to Customer care to clarify this issue and requested to file a complaint against your Vodafone store and that executive. As I have already paid rental of 3 months to Vodafone, It is very important for me to solve this & take action against misleading information. But none of Customer care executive entertained my request & refused to register this as a Complaint.


Only After my due date exceeded I received couple of calls from Customer care & I stated my experience to each one of them & their response was that they will look into this matter and will revert soon. But only I heard from Vodafone is Reminders for non-payment. Now Vodafone is sending me mails & notices to pay outstanding amount. Please check your system records about my request, timings and all details as you must have record.


Vodafone is bluffing new customers by providing inaccurate information just to sell their product. Its strange to see strategies of Vodafone to sell their products & meet their store targets. Even my advance rental that I paid has been put into waste.


So therefore I request to please check your system about my problem and all details pertaining to it & then contact me.


Regards

Taranjeet Singh
91-[protected]