[Resolved]  Vodafone — Vodafone executives are the most annoying bunch of people you will ever hear on the other end of the phone line

I keep receiving this “Session date: xx.xx.2011, Last session cost is x.xx INR. Consumed volume: x.xx MB” flash message on my Blackberry home screen every now and then. This has been going on since last October. I have a prepaid BB plan activated for the data services (INR 399/month) and I receive my e-mails alright and the BBM works just fine. Given that I am at work pretty much all day and have an internet connection at home, there is seldom a need for me to access internet from the BB. Yet EVERY TIME that I have called up the Vodafone customer care/complaint cell, they keep repeating the same reason for the deduction, i.e., the internet usage. They are so annoying that they just don't listen to you and keep repeating what has been fed to them by Vodafone. "We are sorry for the inconvenience/happy to help you"....Now for starters, neither do they sound apologetic nor do they seem to be in a mood to help you EVER. I am reproducing below an e-mail that I had sent to them almost two months ago and it's shocking to see that they still havent managed to resolve the issue/close the loop on this:

"I think you should scrap the call centre as you do not have a clue how frustrating it is for a customer to deal with executives with thick MTIs (read Haryanvi) who are sitting and attending to calls from your call centers based out of Karnal! These executives are not only ignorant about their jobs, they are also rude, uncouth and disrespectful. To top it all, they work under team leaders who are equally incompetent.

I have been receiving some incomprehensible alerts (last session date, time, and the amount deducted etc.) on my phone. And when I called up 111 the person on the other end of the line turned out to be obnoxious. He had a thick regional accent and I could not understand a word of what he was saying. When I asked him to go slow, he mocked me by putting me on a speaker phone and talking even faster. He then hung up on me without giving me any information on my query. Pull up my history and you will know who is it that I spoke to yesterday afternoon.

When I called up again a few minutes later to file a complaint for the alerts (that I'm getting on my phone) and give feedback for that executive, the other executive suggested that I talk to a supervisor. This person put me on a 15minute long hold and when I got tired of hearing your Vodafone jingle for that long a time, this time I hung up myself.

Upon calling up the third time around I was assured of a call back and even given a complaint number. I was promised a call back within 4 hours. Its 24 hours later, that I receive an sms asking to call up 111 as Vodafone was unable to reach me....I call up 111 and fell into the same loop again today.....

If only the Vodafone would appreciate the frustration of customers on being kicked from one executive to another....repeating their saga to everyone they happen to speak to, yet for their issues to remain unresolved for no one is accountable for the same......

Do away with the call centers! We need to talk to someone responsible, someone who is just not repeating "happy to help you" parrot-like but is actually doing something to help.

Need to hear from Vodafone on my unresolved issue...."

So this is Vodafone for you. Full of executives who talk in an accent which is not only tough to comprehend but also most annoying.....These folks are Incorrigible!