Volkswagen Polo Petrol — Car engine cut off while driving

Address:

Ernakulam, Kerala

I have been using VW Polo petrol for more than two years now .but few days back while I was driving it in a decent speed suddenly I could feel a missing in my engine and it went off .when I started it back agin it was not going beyound 3 RPM and a wired sound from the engine .on top of it my road assistance was over after two years and it took 1 day for them to come and pick it up from the road petrol pump. Till now thay haven't called me to tell the exact poblem with it it's been 4 days now and hav send this notification to Volkswagen India coustmer care also but no word from them either .how to get help on this.