[Resolved]  Volkswagen — Poor material used in Polo.

Address:Bangalore, Karnataka

I have bought one of the first Volkswagen Polo's vehicle for Delhi. Vehicle is Polo Diesel Highline. After driving the vehicle is driven approx 25k KM. One day while driving the car, suddenly the AC made a loud sharp noise and the white smoke started coming out of front hood form running vehicle. I stopped the car. And called the roadside assistance. They asked me to take the car to nearest VW workshop. On taking the car to VW downtown, I was told that the car's "lock carrier" which hold the radiator and AC duct has broken form one side. The reason is not known why it will break. But the company does not covers the vehicle under warranty if it breaks. The real problem is that the quality of material used in lock carrier is poor and it breaks very often. At workshop, I was told that there are multiple complaints on this and all are attributed to drivers driving and roads in India.

The Company does not honours its so called Warranty for two years. And more than that, the Rs. 3500 caused the damage of Rs. 14000 AC pipe too which is supported on this poor quality material.

It appears that Volkswagen is dumping all worst material purchased by them world-over at India. Under the title "German engineering Made for India".

Gaurav Tripathi
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Aug 13, 2020
Complaint marked as Resolved 
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Was AC pipe not covered under the warranty? It is true that under the German logo its a crap and i have never met a polo owner who is satisfied. My car's lock carrier also got broken probably due to potholes and bad roads here but i am surprised how much hangs onto this carrier and why the plastic is of such a bad grade was chosen to manufacture this part. This is just so Ir-responsible at their part and is just not match with the basic quality. I must mention that after understanding the DNA of VW Polos here in India it 'they are of not great quality and hard to maintain' i never take my car to high speeds on the bad roads and face numerous stares from ohter drivers of driving slow than the average speed and even then something like lock carrier gets broken. VW go back !
Today I went to the showroom as the Steering wheel was vibrating when turned completely to the left or right. They told to replace Link rods, Bearing, Bearing cap and also showed me that the left side radiator lock carrier is broken. I was surprised how can it break when I have not driven the car so harsh. They have given me a bill close to 15000!!

The parts are extremely poor and low grade. I am fed up with the Polo.
Issues I have faced:-
1. Power steering lock light used to come on every 20 mins of driving and the steering used to get locked. They kept the vehicle for 5 days to fix some wires under the chassis (Sensor issue may be).

2. When one day I tried turning the AC vents it just snapped.If you press the AC vents little hard it just snaps and all the flaps topple inside. All 3 vents are gone.

3. Power window left side gets stuck frequently.

4. Power window master switch sometimes works and sometimes not.

5. I saw once in a day when it was raining, water started dripping inside the vehicle and the whole carpet was wet. Took it to CARZ and they figured out that the front glass seal is gone. I knew if I take it to VW they will ask to remove glass and re apply seal. I got it fixed by asking the CARZ guys to fix sealant from inside. It was fixed after that.

6. The engine sucks big time. It's a 3 cylinder petrol engine and creates noise like Diesel. You rev it and it gives such bad coarse noise. Not refined at all. I expected the petrol engine to be smooth and refined but it just sucks!!. The noise inside cabin is a lot even if the windows are closed.

It's a piece of junk and the Hyundai cars are far more better and reliable.

I will have to sell this car asap and never buy VW again.

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