[Resolved]  Volkswagen — Volkswagen Jetta 2.0L Diesel

Address:

Maharashtra

I am writing in sheer disappointment with the kind of response I have been receiving w.r.t a mechanical fault which has been identified in my Volkswagen Jettta ( WVWK11161CA551440 , Reg No - MH 04 FL 5500).

To brief you, I had purchased my Volkswagen Jettta 2.0L Diesel from Tornado Motor Pvt Ltd Mumbai in the month of November 2011 and since then the car had a cranking noise coming from its right rear suspension.
Initially this noise not audible to the necked ear however as months past, the noise became clearer.
On contacting the showroom representative at the time I purchased this vehicle, advised me to visit the workshop and speak to the workshop representative.

My first visit to the workshop (at parsi panchayat road) was on 18th April 2012 for this issue. The Car then had clocked roughly 5300 Km
On April the 25th 2012, I visited the workshop for the second time as the problem still persisted.

My 3rd visit to the workshop was on 11th May and since then to date the car is stationed at the workshop.

Time and again I have been informed that the technical team is working on identifying the problem however it’s over a month and a half now that issue has been raised and the works team is still in the process of identifying the issue.

Frankly this is concerning considering the amount one pays to own a prestigious brand like VW and parallelly the service which is rendered.

I am completely dejected and not at all excited in driving this car anymore.
VW India is committed to offer its customers a 2 year warranty on all manufacturing defects and trust the same should be applicable in may case.
As a service gesture and in-line with the VW commitment , I demand for a replacement of my Vehicle without addition charges.
Hope this communication will speed up things in my interest and I am also hopeful to receive a positive revert from your end at the earliest.

[B]Details of my Vehicle[/B]
Volkswagen Jettta HL 2.0L Diesel
VIN - WVWK11161CA551440 ,
Reg No - MH 04 FL 5500

[B]Deatils for the dates when the car was sent to the workshop.
[/B]
18th April - 21st April
25th Apri - 28th April
11th May - 28th May
1st June Till Date

Regards
Neil Shirodkar