[Resolved]  Voltas AC 1.5 Ton 5 Star — Very Low cooling even at 16 degree celsius

Address:

Rangareddy, Andhra Pradesh

I had purchased VOLTAZ AC , 1.5 ton , 5 star from Reliance Digital,ASRAONagar,Hyderabad on 18th March,2012.Within few days we observed that there had been very low cooling even though temperature is maintained at 16 degree celcius.We had raised srevice requests to Reliance Digital.They sent the technicians, they reported that the gas was empty.They filled in the gas and the problem was resolved.The same problem-of low cooling recurred.We again raised the request.The technicians said that the ac mode is not set properly. We observed that even after changing ac mode,cooling is still low.We have reraised the request. The technicians say that cooling is fine.Although any person who has AC at his home for years can identify that the AC is not functioning properly.I think technicians have never used AC.They come with a non-reliable thermometer and show us the thermometer readings and go away.They always say that they want to open the AC.We do not let them open the AC.We want a replacement.Whole summer has passed by just raising request.Reliance Digital is a sick dealer and is extremely good at duping people.Why would i let a technician open a new product.If there is something wrongs,things have to be replaced.Customer satisfaction is a big zero here.