[Resolved]  Voltas AC 1.5 Ton Vertis Plus — non receipt of remote

Dear Sir/ Madam

I purchased 1.5 ton, Vertis Plus Window Aircon . Voltas AC on 24 /5/09 for Rs.18490/- from

Reliance digital Retail Limited,
Shipra Mall, Shop no 1, 2, 3&4
Level III, Ist Floor, Plot -9
Vaibhav Khand, Indirapuram,
Ghaziabad, U.P. 201012 .

I received the delivery of AC at 9:00 p.m on the same day.

Next day when I opened the box for the installation, I found the Remote missing.
I called up Reliance as well as voltas to ask what is to be done, both replied that, I can get the AC installed and company will send the remote

After lodging a complaint with voltas, a new remote (different from the one shown in the manual)was issued. but it did not match with Ac and hence, not worked.

The technician took back the remote to get it replaced within 2 days.

Mr. Pankaj, at voltas, who is dealing with the issue is not giving any crude solution to the problem and even not giving response at phone.
Now its been more than 15 days of purchase and I have not received the working remote that could match with the Ac.

More over a weird sound is coming from the AC. when I complained about it no action has been taken by the voltas.

Kindly guide me, as to what should be done in a case where after dealing with a brand name like voltas which assure you to provide service for 5 years of purchase, is not providing (a missing part of the Ac) service within 15 days of purchase.

Hoping to get some concrete action from your side at the earliest

Shalini Singh
443 A, Shipra Suncity,
Indirapuram, Ghaziabad
U.P. 201010

Phone: [protected],[protected].