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Voltas AC Complaints & Reviews - Non attendence of Service call |
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R.K. Agrawal  Send email on Apr 17, 2009 |
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Non attendence of Service call
I had purchased Voltas AC with after sale support service. However I am not getting any response from the company after repeated call at 011-60004555, 1800425455 and SMS 'AC'on 53636. While company is advertising that customer can call at any time in 24 hour and 7 days. After calling at this number customer kept on hold for indefinite time and no body responds the call. I am suffering a lot since last 15 days and looses substential amount in doing call and holding for long time with a hope that some body will attend the call. I do'nt know why such a reputed company sells its products with falls commitment. Please look into the matter by providing safeguard to customers in large.
with regards,
R.K. Agrawal
09312603480
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I had purchased Voltas AC with after sale support service. However I am not getting any response from the company after repeated call at 011-60004555, 1800425455 and SMS 'AC'on 53636. While company is advertising that customer can call at any time in 24 hour and 7 days. After calling at this number customer kept on hold for indefinite time and no body responds the call. I am suffering a lot since last 15 days and looses substential amount in doing call and holding for long time with a hope that some body will attend the call. I do'nt know why such a reputed company sells its products with falls commitment. Please look into the matter by providing safeguard to customers in large.
with regards,
R.K. Agrawal
09312603480 |
Dear Sir/M'am,
My Complain against the Mohyal Air-Conditioning & Co., Safdurjung Enclave, New Delhi -110029.
I had purchased AC Voltas 1.5 Ton Vertis premium on 11th June, 2008. Still within Gaurantee period.
Last week, i called to the above mentioned Authorised Service Centre, person name is Mr. Gautam. He didn't come even after promising me. Always try to escape from attending my call and at last switched off. After that, i contacted to Mr. Sandeep - "He advised me since my gaurantee period is near about to expire, so don't try now for service". He asked me why didn't i do it earlier in Mar or Feb. They are busy now and not able to attend my request. They would TRY later on.
It is the MORAL DUTY of the VOLTAS CO. and is bound to compel them for AC service.
I HOPE you will consider my matter at the earliest.
Thanking you
Your faithfully
SHARMISTHA RAY
email: sharmistharay79@gmail.com
Ph: 91-9868050338/ 011-26167847 |
THIS IS REALLY SHOCKING THAT A COMPANY LIKE YOURS HAVE SUCH A POOR SERVICE AND CUSTOMER CARE
I AS A DIRECTOR OF MODI TILES AND SANITARY HOUSE PVT LTD, ORDERED SEVEN SLIT AIR CONDITIONERS OF VOLTAS VIRTIS IN THE YEAR 2006, OUR SHOWROOM WAS BEEN VISITED BY MR SAHOO OF YOUR COMPANY AND PLASED THE REQUIREMENT OF SEVEN AIR CONDITIONERS AS PER THE AREA OF THE SHOWROOM, THE DELIVERY WAS MADE ON 18/10/2006 AND SO WAS THE INSTALATION AT MY SHOWROOM AND SINCE I HAD PROBLEM WITH THE MACHINES.
SEVERAL COMPALINS WERE MADE TO THE DEALER M/S NATIONAL ELECTRONICS BUT THE PROBLEM WAS NOT BEEN SORTED OUT BUT INSTEAD THE SWING BLADES WERE BROKEN, THE SWING MORTORS WERE BEEN EXTRACTED AND STILL THE MACHINES LAY WITHOUT IT
SEVERAL COMPLAINS TO YOUR SERVICE STATIONS AND TO THE TOLL FREE NUMBER 18004254555 WENT UNATTENDED
SINCE LAST TWO YEARS I HAVE SUFFERED A LOT WITH YOUR MACHINES AND NOW IT’S HIGH TIME IF THIS MATTER DO NOT GET ANY RESPONSE WITHIN A FORTNIGHT I WILL HAVE TO KNOCK THE DOORS OF THE CUSTOMER FORUM.
HOPING FOR A POSITIVE EFFORT
FOR
MODI TILES & SANITARY HOUSE PVT LTD |
| i am voltas ac user and my ac is not working from several days.i have allready file a complain regarding the problem several times in voltas office but i think they are very much careless regarding the customer complain. this will loose the loyalty of the customer towards the company.So please pay attention on the complain... |
I had purchased Voltas split AC 2 ton from Pal and Company Rohtak haryana. However I am not getting any response from the company after repeated call at 09896450683, 1800425455 . AC is not working properly.I complaints 4 or 5 times .From one month i am complaining but no response from the dealer or Customer care i am getting. I do'nt know why such a reputed company sells its products with falls commitment. Please look into the matter by providing safeguard to customers in large.
with regards,
Amit bansal
Mno: 9717992441 |
Dear sir/Madam,
We, are the Authorised dealer, of Durian Brand Furniture.Sir, we had Purchased 3 split AC and 3 Window AC.of two ton for our showroom and one window AC 1.5 Ton for oue house, from your authorised dealer at Agra namely Unique Refrigeration 6, uday bhawan near atamaram sons, bhagawan talkies crossing agra-282005, dated 4.08.07. I had made 10 to 15 phone calls to your dealer for servicing our AC bt, did not get any positive response. Now the current position is that voltas ac which installed in our showroom did not cooling our showrrom. And at this position our customers are facing a lot of hot and said which ac you have installed in your showroom, and now we also feeling that we are cheated by such a renound TATA company.And now i never suggest anyone to purchase TATA Voltas AC, coz. there service is too much poor.Now i think you understand my problem and solve this as soon as possible. I had purchased AC from TATA company only and only for her name and brand, sir, i request you please take a strong and tough action against your dealer other wise, you better understand how much value of TATA GROUP in market. so please do the needful.without satisfied the client no brand can survive long lasting.
Regards
Jayesh tripathi |
you may call them at 01166628695.
They generally hear you on this number and even send a technician. However it is a different story that the technicians have no knowledge of their job.
Regards
Rohini |
| I purchased voltas split a/c 1.5 ton on 12.06.2009 from VIVEKS LTD tambaram chennai and within a week of installation the machine faulted we called the voltas service center but there was no response for our call.We are very unhappy with the poor customer service.plz take action against tis sir.We thought that tata ac was the best but they failed to fulfill our expectations.If the a/c does not work even for a week then what is the use of buying a tata product which is known world wide.Here after we will not suggest anybody to buy a product from tata.plz look into the matter and take necessary action against our complaint |
Dear Sir
I have purchased one Voltas (Vertis Plus 1.5 ton) Split AC from M/S Shah jee Electronics on 24.06.2009 vide their bill no 13775 for Rs 25000/- It was working properly till 15.07.2009 from 16 July onward it is not working properly after every fifteen minute its fan motor getting stopped its giving the hot air instead of cooling the room.
On 19 July 2009 I lodge a complaint through customer care cell and they have given me the complaint no 09JL190064. An engineer from Voltas came for repairing the machine on same day 19.07.2009 from the service center of Voltas and he has taken out the fan motor from the outdoor unit for replacement and he has assured us that it will be replace with in 24 hours and Ac will work properly. It is almost four day over nothing has happend in this regard when ever we talk to service center people they reply the voltas company is not able to provide us the fan motor and it will take another 3-4 days to replace the motor. As you know the weather of Delhi it is very difficult to leave without the AC now a days.
Therefore my request is please take the necessary action to repaired the AC as quickly as possible. As voltas is big company I can't be live that you are not able to provide the parts to service engineer if it is so I think you should give the standby to the customer. I am giving below the details of service center from the engineer came and who is saying company is not providing the parts to us.
Name of Service center of Voltas.
Raj Air Conditioning company
S-25 Shop No 1 Shalimar Gargden Extension
Ghaziabad UP
Owner name of the service Center :- Mr Rajbir
You are requested to please look into the metter and get the AC repaired at the earliest.
Thanking You
Honey Kumar Guglani
Finance Manager R K SWAMY BBDO PRIVATE LTD
R/o D-380 B, Lajpat Nagar
Sahibabad Distt. Ghaziabad UP
Mobile 9350657377 and 9810012930
Resi 0120-2635524, |
Dear sir,
We are using voltas " vertis" (2 ton) AC for our LAB . We purchased it from voltas on 2007. Now our AC outdoor fan motor not working properly. We approached your authorised service center at cochin on 29 -8-2009. But we got very poor response from them.Every time when we call them, they says spare motor is not available from voltas . Till date AC is not serviced yet.Today we contact Mr Geroge Kutty (Area manager of Voltas at cochin )( his mob nos is 9249577602 )we get a very bad response from him .He says he has no responsibility at all in this case.We are using 3 other Voltas AC in our firm .For your poor service in this case, for our future purchase we will compelled to avoid the name VOLTAS FROM OUR LIST.Consider this as a genuine one and take immediate action in this regard.
for
JOJO ANTONY( QA INCHARGE)
INDOGERMAN CARBONS LTD EDAYAR
BINANIPURAM PO
PIN 683502
PH:0484 2558105, 2558106 |
| now ac to 53636 gives this account has been temporarily de-activated! |
dear sir i purchased two voltas vertis elite split ac's(1&1.5 ton) on sep 2009.the company provided one year warranty to me.during this period two free services has to be done.but still now there was no response from dealer.i called several time.so please take necessary step for me.
dealer name:
senbagam airconditioner
b-35, 2nd cross east, thillai nagar, trichy-18.
ph:0431 2765802
my mobile no:+919942983813 |
| I purchased voltas split a/c 1 ton from VIVEKS LTD tambaram chennai and within a week after service the machine faulted, people from VIVEKS came for service and said us that the machine has to taken to wrokshop for repair, people from voltas workshop will come for that. But nobody returned back on this issue. Three weeks gone during the hot summer. Still issue issue has been addressed. We are very unhappy with the poor customer service. Due to the poor response, we decided to not to buy any voltas product in coming days. So please do the needful.without satisfying the customer no brand can survive long lasting. |
I had purchased one voltas 1.5 ton Ac Split (vertis classic) from Great Eastern Appliances Pvt Ltd., Kolkta on 27.11.2010 which was installed during end of December 2010. Due to faulty installation as soon as the AC is started, after 10 minutes only water is coming out of the Ac from the split portion in the room itself. As a result I am not able to use this AC. despite of my repeated call to Mr. Dabur Ali, who has installed the Ac in my house at BL-11, Sector-II, Salt Lake Kolkata-91, on his mobile no: 09836489405 but he is not entertaining the call causing deep concern.You would appreciate that due to the faulty installation by your authorized representative I am not able to use the AC in this summer. So the purpose of purchase of Voltas Ac is defeated. Due to non-response of your authorised representative, we and our group of companies for which I am Vice President has decided not to buy any Voltas Porducts in future. And this signal will be passed on to all our known companies, friends and relatives.
If no response is received within 7 days, I will have no option but to move to Consumer court to settle the issue and get the compensation from Voltas.
J K SInha
Vice President
Saumya Group of Companies.
BL-11, Sector-II, Saltlake, Kolkata-91
Mobile No: 09748735230 |
I purchased a Votas Split AC from Fridge House, Ernakulam, Cochin on 6th. Sept. 2008. It gave fairly good service except for water dripping from the room unit.
On 12.12.201 it failed and I tried to contact your Cochin Office and from all the telephone nos. I got the reply that nos. doesn't exists. Fainally I got the nos. from Fridge House.and contacted one of your franchisee, Hi Tech Refrigeration, Aluva (very close to my house). One technician came and replaced the capacitor. It was working for few hours and failed to work. They send another technician on 21.12.2011. He replaced a relay and later removed it saying that the new relay was defective.
My AC is out order for the past two weeks and I am not getting proper service from Voltas. I request you to immediately send proper technicians with necessary spares and see that my AC is put in working order.
Jacob George, Tel. 0484 2606857 Mob. 94 471 35435
George Villa, Sankaramangalam,
SARA - 105, Parur Road, UCC P.O.,
ALUVA, - 683 102, Kerala. |
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Apr 17, 2009 by R.K. Agrawal 
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