[Resolved]  Voltas Ac — Customer service sucks

Voltas Vertis Plus 1.5 ton AC — Extremely poor service

Hi
This is a complaint against RELIANCE DIGITAL store in SHIPRA MALL INDIRAPURAM GHAZIABAD. I bought one voltas AC from store and they delivered AC without any papers. Service booklet, manual everything was missing. Now for installation they are not turning up in spite of the fact that they have charged installation fee already in the bill and installation is due since last 3 days. Moreover no body is responding at customer care and person responsible for installation is dire tly refusing saying that he is not the concerned person.

Dear Sir,

We have purchased 7 Voltas split AC'S in the month of october. and they have installed it in the month of December-2008.In that 5 AC- is of 1 ton and 2 AC-is 1.5 ton. But from the month of March onwards there is water leakage in 4 AC's. We have been informing to the Dealear ofrom whom we have purchased (ie) SAI ENTERPRISES, No.5/2, CLC Works Road, New Colony, Chromepet, Chennai - 44
PH: 044.22383344, 22388636.We have informed more than 8 times but no action was taken in this issue. Kindly look into this matter and please do solve our problem.

ac vertis plus 1.5 ton split — triping problems

Triping problems and in this connection I have submit several of complaint durin last 20 days but their is no respone.

Why your service provider taking pain to solve the problems submiited by consumer.

please regd. my complain & send service engg. for repairing of 3 phase ac or give me your service engg. contact no. .
model - slmekxx1ve
sr. no. - 4550931
address.
kusum powermet pvt. ltd.
keonjhar.
orissa.

mob. [protected]
mr. samal

my complaint no is 09my020857 dated 2/5/09 but their is no response from your side

hi. ur ac voltal pluse is problem in less cool.

Voltas Split A.c. 1t. Vertis — replacement of broken flapper

My self Jaykumar Patel, I had bought split AC 1T vertis from Croma, Vadodara on[protected].

Bill no. is[protected].

At the time of delivery of product, Flapper o[censored]nit was found broken. That was accepted by your recognized installation franchise. They told me we solved this matter as soon as possible. But there is no reply/ action taken by them. I contact them many times but there is no reply by them. so please solved this matter as soon as possible, otherwise i have to go consumer court.


My contact no is +91 [protected]

Thank you.

Jaykumar Patel

i called twice for service for my 1.5ton window ac, , , , , no one came 4 help

please help me out

voltas vertis plus air condition — making noise like cooler

I have bought Voltas Vertis plus air condition before 15 days. after the installation of AC when i start AC there is noise from inside. Your company engineers come two time but they are unable to ractify the fault. AC swing function is not working. AC remote is also not working.

With in 15 days these problems coming what happens after one or two year. if you will not take any concrete action in this regard, i will be force to go consumer court.

Thanking you,



Ram Kumar
[protected]

voltas a/c — gift not received

sir,
i have purchased a/c and the gift coupon i received was multi storage box. we have sent the scaratch card, bill copy, the number cutting on the carton box for which i am eligible, i recd an sms which shocked me that i was rejected. i think some malpractice is going on with the spectramind marketing people. please give me a clear answer, the box may be value of rs-250. but we have wasted our time in taking bill photo coping, wasting time cutting the serial no-on the carton box and postage.

there is no need of any term and condition for a small deal.

pragash

VOLTAS AC 1 TON — COOLING PROBLEM

I HAVE A NEW A C OF VOLTAS 1 TON SPLIT THERE IS A COOLING PROBLEM AND I COMPLAINTING TO THE COMPANY BUT NO ONE CAN CONTACT ME TO RESOLVE MY PROBLEM THE COMPLAINT NO IS 09MY162849/DELHI PLEASE SEE THE MATTER

AC Voltas Split, 1.5 Ton — improper customer care. no solution

We purchased the a.c on january. but we started using it by april. hardly after 10 days o[censored]sage, d ac started functioning started lowering and now it has almost stopped. hardly after 10 mins of switching on the ac, the compressor stops working and as a net result cool air stops coming out. the problem is persistent. we have lodged numerous complains at the customer care but to no avail. their mechanics come after numerous phone from our side and recommend us to buy a new stabilizer. we got one and installed it but the problem still exists. so we lodged a new complaint but their mechanics now says that the ac is perfect. its been four weeks since this problem has started. each time we have register a new complain and its only after 3 days the mechanics come. we are complete loss at this peak of summer season. we request the voltas customer care to do somthing about it at the earliest.

I too received the same type of SMS. I too lodged the complaint in this forum. There are more such guys whose claim has been rejected. On contacting, they are taking plea that scheme was valid on inbvoice billed between 28.03.09 and 05.04.09. But no such conditions was on scratch card and even dealer has not intimated any such thing.

Dear Sir,
I have bought a voltas vertis 1.5 ton window AC with remote on the 2nd of May 2009 from Naveen Electrotech PVT. Ltd H-4/4 model town_II, Delhi. Upon installation it was found that the remote was not functional/not compatible with the equipment and the motor was making a huge noise and compressor was faulty. We lodged a complaint (09NY030838) and faxed the bill as advised to the service centre. The service centre person has been sending engineer after engineer who come, visit, diagnose the problem and move on to say they would soon get back. It is 24th of May and till date neither the machine nor the remote has got rectified. The dealer who sold has nearly washed his hand's off except for assuring me that the matter has been taken at priority and also recites to me my complaint number as a way of assurance that the matter is being pursued. The service people recite my complaint number assuring that the call has not been closed so they would take it up. The service people have become inert to the extent that he assured that customer forum would be of no help and preferred to connect me to multiple number of people in Voltas who can help address the issue besides him trying his best. As I am writing this letter the Area Sales Mananger called and assured that it would be done by tomorrow.
I do hope that people get to visit this site before buying a voltas AC as this issue is not a solitary case of mine.
If my AC is not rectified I would and have resolved to approach the customer forum.

Dr. Mitali Mukerji
Scientist, Institute of Genomics and Integrative Biology,
CSIR, Mall Road,
Delhi
Ph 27651523, [protected]
[protected]@igib.res.in

I bough a Vertis Windows AC, now its REmote is not working & company is saying that model is no more manufactured so get new panel for Remote...poor service.

Voltas split type room AC — Poor service

Dear VOLTAS,
Welcome to customer harrasment:
1.Bought ac from Sadana Latouche Road Lucknow on 8.5.08-only interested in selling deaf to complaints until 23.4.09.At last attended by Shahi Refrigeration-fault- PCB default-assurance-replacement by 25.4.09-not attended to until 28.4.09
Installation coupon is lying blank with us.Dealer only sold the AC guarantee registration card and all the service coupons are lying blank with us.
I have been CHEATED by the dealer and subsequently by the system.
WHAT SHOULD I DO?
GO LEGAL?
WAITING FOR A REPLY IMMEDIATELY!

I purchase an Voltas AC from Frontline Sanjay Place, Agra, After fifteen days, it is not working so stand by AC was installed. The compressor is not working so I want my AC replaced with anther new one.



Raman Kumar
16, mangalam vihar,
sikandra, agra
[protected]

i have purchased 1.5 TR Split ac in Rewari (Haryana) on 29.04.09. i want to demo this ac and gave a call at your toll free no. and your executive gave a customer id i.e 09MY091708, BUT NOONE TAKE ACTION STILL NOW.

Voltas / Voltas 1 ton window AC's — Pathatic after sales service

I purchased two 1 tone window ac's last year .
This year i registered the request in the company for the scheduled service of the ac's one month ago.
Contacted them twice after that but no concrete solution to the problem.