[Resolved]  Voltas Ac — not honouring free service/ no customer support

Address:

Punjab

I had bought a voltas ac from Union Radio, Sadar Bazar, jalandhar cantt in jun 2011. On 15 May 2012 I rang up the toll free no of the co and asked for the free service as well as check up since the product was within the warranty period( 1 yr). My complaint no as given was 12MY1500739. I got a call from local rep asking for the address and he assured me of the work. however despite waiting for 7 days when no one came i again spoke to the toll free no who apologised and assured action. like this i spoke twice again to the toll free no over next one month. this time they told me that as per their records their rep has confirmed that he visited the house and the complaint has been attended to by some other agency. I spoke to the supervisor at toll free and told them that their rep should have taken in writing from me as also taken the free service leaf from the booklet in case the work was done. HOW EVER ACTUALLY NO ONE VISITED MY HOUSE. the supvr assured me of redressal however kept fighting for more than month but got no response. FINALLY ON 27 JU I WROTE a mail to the co at [protected]@tata-bss.com giving out details. i got a mail back saying that my complaint no 12 JU0500358 is attended to as per records and is closed. they also asked me to confirm if the fact was correct so that they can take remedial action. THE COMPLAINT NO REF WAS WRONG, HOWEVER i wrote back saying that no one has attended my complaint. i again reminded them after 3-4 days but till date have got no communication from the co nor have they repaired my ac.

may i like to bring out that such reputd co like TATAS are showing utter disregard to consumer rights. they should be penelised heavily and made to pay punitive fines. i dont look for the money and such fines can be deposited in PM relief fund but the co should feel the pinch of ignoring consumer rights. all i want is repair to my ac.

regards COL MS GILL
TELE [protected]