[Resolved]  Voltas Ac — VOLTAS

Address:West Delhi, Delhi
Website:Nil

I have bought a VOLTAS 1ton Window ac in Electronic Paradise Janapuri (Delhi) date 4/6/2013, I days I Face a problem with that AC Create a very Loud Noise and some Low cooling problem I have also Log the complaint regarding that in VOLTAS company and also consulted VOLTAS service engineer(Mr. Gurmeet, Mr. Ashok), and Delhi service Incharge Mr. vijay but AC Noise problem not resolved in till date, I am very hope less I have already 7 time Log a complaint in last 20 days. i need a Replacement.
Please Help.please replace my ac
For your reference please find complaint no detail-
13JU0901548
13JU0901548
13JU1303739
13JU2103647


I NEED ONLY REPLACEMENT

Shikhir
Cd54d LIG flat hari nagar
Delhi -110064
PH- [protected]
Date of purchased – 4/6/2013
Dealer - Electronic Paradise , Janak puri , Delhi
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Aug 14, 2020
Complaint marked as Resolved 
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Voltas AC — Complaint not resolved

I have complaint several times ...Tried calling and contacting Area Sales and service Manager Ms Soni...spoke to many in escalation team ,wasim Akram,Leslin and Subash...Entire TEAM IS PATHETIC...I bought Voltas with teh impression that they have good Customer service .It has been 6 days that I made a complaint and still waiting for a RESOLUTION ...which I am sure no body at VOLTAS even understand what it means...I am kept on long hold (45mts) every time...I call(have called over 20 times now)...They are thick skin ...be soft,sweet or even ABUSIVE...it s all the same for them...I think they are trained that way...No seniors available to handle complaints....escalations or resolve the concern....

I WOULD STRONGLY NOT RECCOMEND ANY ONE BUYING ANY VOLTAS PRODUCT EVER......
i was purchased your voltas 1.5 ton vertis premium model in june last year .but after 2-3 months it creates problem, it does not cooled the room.i was complaints to Mehta TV care but they does not respond 6-7 days .after 10 days his representative he said that now the season of summer crosses, we will fills your gas in next season, also he said it is benificial for me.now in this season they fills the gas, but the problems stands as it is.please solve my problem


I WOULD STRONGLY NOT RECCOMEND ANY ONE BUYING ANY VOLTAS PRODUCT EVER...
I have no satisfied answer received in company side
Dear Shikhir,

We regret the inconvenience, the matter is already escalated to the service team and we will respond back to you shortly. For further queries you can write to us at [protected]@gmail.com

Regards,
Voltas Customer Care
company Not Give the replacement in till date.
please replace this defective product.
voltas Delhi service incharge pass a wrong information to company.
please advise what can i do...
please Help
Dear Shikhir,

Our team is already working on your complaint and we will contact you with an update. Thanks for your patience in the interim.

Regards,
Voltas Customer Care

regarding service of ac

sir Our voltas a.c is Nt working properly.....we call them mrr than 15 times but they are not responding to our compalint and we hav already paid them service charge

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