[Resolved]  Voltas Limited / Vertis Premium — VOLTAS AIR CONDITIONER IS NOT WORKING DURING SUMMER SEASON & VERY POOR SERVICE

MY SELF SUBHENDU SINHA, STAYING AT 45, NILMONI SOM STREET, P.O -BHADRAKALI, DIST.- HOOGHLY, P.S- UTTARPARA, WEST BENGAL. PIN-712232. PURCHASED ONE AIR CONDITIONER VOLTAS MADE VERTIS PREMIUM IN THE MONTH JUNE 2007 FROM M/S. KUNDU ELECTRONCS, G.T ROAD, UTTARPARA, HOOGHLY, WEST BENGAL. AFTER PURCHASE IST. TIME WHEN WE FACED THE PROBLEM IN THE MACHINE, M/S. KUNDU ELECTRONICSHAD DENIED TO PROVIDE AFTER SALES SERVICE, ASKED TO CONTACT VOLTAS COMPANY. THAT WAS THE FIRST EXPERIENCE.2ND. EXPERIENCE WITH IN THREE YEARS, MY ABOVE MENTIONED AIR CONDITIONER'S DIFFERENT PARTS HAVE GONE FOR REPAIRING SO MANY TIMES TO FRANCHICY OPERATED VOLTAS SERVICE CENTRE BUT TILL DATE REAL FAULT COULD NOT ABLE TO RECTIFY. NOT A SINGLE TIME COMPANY'S SERVICE ENGINEER NEITHER HAVE INSPECTED NOR HAVE ENQUIRED REGARDING THE PROBLEM. I THINK I HAVE MADE AN MISTAKE FOR SELECTING TATA PRODUCT.
SO CALLED THEIR SERVICE CENTRE, WHICH IS IN SEARAMPORE, HOOGHLY DISTRICT IN WEST BENGAL, THEY ARE ATTENDING PROPERLY. THEY ARE TAKING 4DAYS TIME TO SEND THEIR MECHANIC AFTER REGISTREING COMPLAINTS. THOUGH THEY HAVE TAKEN THE SERVICE MAINTENANCE CONTRACT(AMC).
SPECIALLY DURING THE SUMMER SEASON IT IS VERY DIFFICULT, MY AIR CONDITIONER WILL RUN WITH OUT ANY PROBLEM.
SEEKING HELP FROM CONSUMER FORUM TO GET SOLUTION REGARDING THE ABOVE MENTIONED PROBLEM.