[Resolved]  Voltas Ltd / Split AC 2 Ton — Very poor service

Address:

Ghaziabad, Uttar Pradesh

In response to my complaint No. 12AP 0605803 dated 06/04/2012, i would like to bring to your kind notice that within a month of repairs/gas refiling, the AC has stopped cooling again. It is highly regrettable to point out that the service being provided by M/s Voltas Ltd through M/s On spot Air cools is highly pathetic. The engineers dont even care to bring their own gas cylinder for welding and didnot pull down the AC to carry out the repairs properly. Their shoddy work has resulted in totally improper service to me. They are just interested in making money at the expense of the customers.Even the complaint is attended to very belatedly. I think it is high time for me to take up this matter in appropriate redressal forums as lot of trouble has been caused to me.
Company's response on 09/08/2012
Dear Mr. Kuldeep,
Thank you for contacting Voltas. We are really very sorry for the inconvenience caused to you. We have logged a complaint for the same, complaint number 12AU0904208 and same will be attended at the earliest.
My last Mail on 20/08/2012
Despite my repeated complaints, there has been no response from your end.
You have also failed to provide me the details of your higher ups to enable me to complain
to them about the pathetic service provided by M/s On Spot Air Conditioning, Kavi Nagar, Ghaziabad,
who have been fleecing me for the past one year and even your company is unable to redress my
grievance despite my repeated complaints.

It is hoped that through your efforts M/s voltas Ltd attends to my complaint.