[Resolved]  Voltas — HARRASMENT OF MY CLIENT MR.GAURAV SHARMA BY VOLTAS & ITS DEALER ON ACCOUNT OF NOT PROVIDING AFTER SALES SERVICE.

Address:

Mathura, Uttar Pradesh

DEAR SIR,
THIS IS A COMPLAINT ON BEHALF OF MY CLIENT MR.GAURAV SHARMA, WHO PURCHASED A VOLTAS AIR CONDITIONER VIDE BILL NO.13230 DATED 23/05/09 . FROM M/S LAXMAN SALES CORPORATION, MATHURA.
THE A/C WHICH IS NOT EVEN A YEAR OLD STOPPED FUNCTIONING A 2 MONTHS BACK, WHICH WAS AFTER SO MANY COMPLAINTS TO THE DEALER WAS PICKED UP FROM THE PREMISES WHERE IT WAS INSTALLED.
NOW THE PROBLEM ARISES WHEN MY CLIENT IS ASKING FOR IT’S A/C TO BE INSTALLED BACK. THE DEALER IS MISBEHAVING AND NOT GETTING IT DONE. EVERY NOW AND THEN HE MAKES EXCUSE FOR THE SAME. HERE I WOULD LIKE TO TELL YOU THAT THE PRODUCT WAS PURCHASED ON “VOLTAS” COMPANIES REPUTATION AND NOT THE DEALER.
ITS BEEN 2 MONTHS AND NOTHING HAS BEEN DONE SO FAR. TELL ME WHY A CUSTOMER SHOULD BUY A/C OF SUCH A COMPANY WHEN THERE IS NO AFTER SALES SERVICE WHEN ITS REQUIRED MOST DURING SUMMER TIME.
ITS REQUIRED THAT A ACTION SHOULD BE TAKEN AGAINST THE DEALER AND A QUICK REPLACEMENT OF THE A/C OR THE PART SHOULD BE GIVEN TO MY CLIENT AS SOON AS POSSIBLE..

YOURS FAITHFULLY
RAJIV SHARMA
(ADVOCATE)
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