Voltas — Not proper cooling by VOLTAS split AC & not providing free service by the company

sir, I have purchased Voltas Split-AC-5S on dated[protected] from Sargam Electronics, sector-17, Rohini, Delhi-85. From starting it was not generating proper cooling. At the time of first service we intimated the service man but he told due to big space of room it is not felt that cooling. But after one year, when I called the serviceman of Voltas & complained about same cooling then he told GAS leakage & charges of Rs.2200/- for refilling which was noticed from date of purchase. The company is also not taking any feed back about their products even in free service. The service men of the company are not telling the right position to worth to the hard core of money of the customers. This type of practice loose the faith of the customers. I already informed through email to the officers of VOLTAS but no response from their side even 2nd free service is also not attended so far. Only on my request they sent a person for service who was telling that now there is a gas leakage as far as cooling is concerned which can be rectify by incurring Rs.2200/-. In free service they are not contacting about feed back of customers & very surprised to learn that it has passed to customers to aware about date of purchase for which company should keep in touch with customers for due date at least to know the response of the customers about the product purchased at least within warranty time as I intimated to the service man of Voltas at the time of first service that proper cooling was not responded as expected from the Voltas AC product. This type of practice should be avoided to maintain the Goodwill of the company & faith of the customers. Please look into the matter & your early response is awaited. Thanks Sender: CA Sanjay Goyal, Chartered Accountant Manager ( Fin.) NHPC Ltd.( A Govt.of India Enterprise) I-6/71, IST FLOOR, SEC. 16 ROHINI, DELHI-85 MOB.: [protected]