[Resolved] Voltas Split AC 1.5 Ton — Not attending any Service | |||
To, Mr. Sanjay Johri CEO Voltas India Ltd. Respected Sir, It is to bring your kind notice that I am Smt. Sworna Lata Dash is a house wife living at Puri Town with my Husband (who is a Senior Citizen) and my Grand Daughter who is a mentally and physically challenged child. I am a customer of your company who had purchased a Voltas Split AC on 29. 08.2009 from Sanjukta Electronics Puri who is also a authorized dealer of Voltas AC. Since 1 month I am regularly calling them for servicing. But they are not turning up. Now my AC is not cooling My Grand Daughter health is seriously ill. She is bed ridden since 10 years. During this summer season (with 40 to 42 degree C temp.), it is difficult to manage her without AC. I am now helpless. Even I am now fade-up with the Customer Support Services extended by the Dealer who is authorized by Voltas India. Kindly support me and rectify my problem, otherwise I shall constrain my self to take legal support. I expect your support and cooperation in this regard. Here I am providing the details of my AC Purchase Details: Dealer Name: Sanjukta Electronics, PURI, ORISSA Invoice No: 9493 Date of Purchase: 29/08/2009 Item Purchase: Voltas Split AC 1.5 Tone Model No: Voltas Split AC 1.5 Tone 1.5 PV pluse 3 star Voltas Stabilizer 90V4KV Serial No/ Remark: 4551068CO9F021561 P[protected] Contact Address Smt. Sworna Lata Dash W/o- Dr. Satchida Nanda Dash CHANDAN LANE NARENDRA KONA (WEST) NEAR KANJIAHUDA PURI Pin-752001 Cell: [protected] Tel:[protected] Thanking You With Regards Smt. Sworna Lata Dash Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 5 Comments | |||
Comments
Same type of issues I have faced with voltas bad service.
"Issue Facing :
We have purchase voltas ac before 4 years. Compressor of ac is too much noisy. We have complaint many times but they dont gives proper support. Installation team has made mistake and fit compressor with some defects. Now voltas engineer demanding for installation charges to remove and fit. I was not present during installation and my parents has not much knowledge about it. Its company mistake and must be provide assistance. We will never recommend to purchase from Voltas. Its very bad experience. Please look into this issue and be needful.
Important Note :
When I push my hand on outdoor unit compressor metal grill, the voice is not coming so its prooven that issue in metal grill but your engineers demanding for installation. If any non-technical find out root cause then why you demanding for re-installation. Its may be defect in parts and need to change and fit this grill properly."
On above thread, they have not given me single replay and service.
Please be needful.
"Issue Facing :
We have purchase voltas ac before 4 years. Compressor of ac is too much noisy. We have complaint many times but they dont gives proper support. Installation team has made mistake and fit compressor with some defects. Now voltas engineer demanding for installation charges to remove and fit. I was not present during installation and my parents has not much knowledge about it. Its company mistake and must be provide assistance. We will never recommend to purchase from Voltas. Its very bad experience. Please look into this issue and be needful.
Important Note :
When I push my hand on outdoor unit compressor metal grill, the voice is not coming so its prooven that issue in metal grill but your engineers demanding for installation. If any non-technical find out root cause then why you demanding for re-installation. Its may be defect in parts and need to change and fit this grill properly."
On above thread, they have not given me single replay and service.
Please be needful.
I wonder whether the Management of Voltas is giving any attention to after sales service. Their service, what I consider is not even 0%, but on negative side. Shocked. Not expected from Tatas, where people have faith, alas trust is betrayed. The way Voltas Service Dept is functioning, will put one in shame. My complaint dated 1.10.17 is still not being attended to inspite of vigorous and tiring followup. Parts of ac, remote, advance payment taken, but, no response.
Kapil Ahuja
Kapil Ahuja
Voltas Customer Care's response, Oct 10, 2017
Verified Support
Voltas Customer Care's response, Oct 18, 2017
Verified Support
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Voltas Split AC 1.5 Ton — Defective Unit
Purchased the Voltas AC vide bill no. 572,bookno 12 dt. 31/08/2010 from Kool Planet Enterprises, j-111,west Patel Nagar, New Delhi-110008 ( Voltas Dealer) and got installed by dealer himself.Since its purchase the unit is not working properly, the same has been conveyed to the dealer, regional office & gas was changed twice between this period of this defective unit. When the AC was purchased it was used only for1 month & in only 1year o[censored]ses we are getting problems in this defective unit. When gas was changed keep on getting problem with this unit. My new complaint no is 12A424030 Dated 024/07 still not got any response.