Voltas Complaints & Reviews

SPLIT AC — pls help

Dear ...i dont have faith in sansung customer care to whom should i address .Then too.
My split AC is not working NO support till date engineers come and go, daily 10 calls to yr CC and other authorities like Mr rajan and his team.My reg no is [protected].Pls replace this or repair .I am scared on going this attached complain, i do have the same complain...GOD pls help me .SHAMESUNG...
Raju Tyagi
Head (T&P)
IIMT Meerut
[protected]
To,

Managing Director
Samsung India Limited
New Delhi

Subject: Poor product & poor service workmanship - 1.5 T split AC - BP No. [protected]

Dear Sir,

I bought my Samsung Split AC in May 2005. This product has not given me satisfactory performance even during warranty period or outside the warranty period.
Within warranty period, gas leaked out 3 times, and most of the times in blistering summer I was continuously following up with your call centre to get repair done. Even my cooling coil was repaired during warranty period.

Even in 2007 summer timing, gas was filled again 2 times. Even after that cooling was never effective in this Samsung product.

This time, in 2008, I reported a problem of AC not working and your service team recommended to replace the cooling coil due to leak. This was done by charging me Rs. 4700/- on April 12 by your service team. No leak check was done while replacing the cooling coil, even after my repeated requests. My AC stopped functioning again within next 2 days and I again called your call centre for this problem. This time, service engineer told me that there was another leak which he has fixed, and filled gas again and made my AC run. My AC again stopped functioning after 2 days and your service engineer told me to get my voltage stabilizer checked, after I logged complaint at call centre for the 3rd time in less than a week's time. I got my voltage stabilizer checked from an external agency by paying another 250/-. Even after that, my AC worked only for 1 day and stooped functioning again. I had to log another complaint (4th time in ten days) at your call centre on April 23rd. This time your service engineer told me that he will remove the unit from installation, take it to service centre and check completely. It has been over 24 hrs, in this blistering summer, that your service engineer removed my AC from installation at my home and left it at my place, but no body has even come and collected the unit for taking to service centre. I have no clue that when will this unit be collected from my home, and repaired and installed back at my place???

I am extremely nervous about the level of product quality Samsung has provided, along with the worst workmanship shown during repairs. My product has not been made functional even after 3 repairs in ten days. 4th repair is under progress, without any timeline to finish. I am really worried that I will have to spend most of this summer, again, in calling up Samsung Service Centres for one or another problem in this Samsung AC. In doing this, I am spending my precious time and energy; apart from phenomenal discomfort to my entire family due to non functioning of this product.

I am now thinking of going to Consumer Court since I have already spent money and time, without even getting a satisfactory repair done on my product. Actually, I should do that for the poor product quality as well since this product itself is unable to perform since the time it was bought. Your service records should tell you the entire history, if you have good service data management.

Please take a note of this and ensure that workmanship improves significantly so that repeat problems and customer harassment can be avoided. I will not call Samsung if the problem persists, and would simply dump this product onto you and buy new AC; and would contact Consumer court for the harassment I have been given by Samsung India and Samsung Service Dept.

Sanjay Mohan
Head - R & D
Subros Limited

VOLTAS SPLIT AC OF PLATINUM - 5S — NOT COOLING

I PURCHASE VOLTAS SPLIT AC MODEL PLATINUM 5STAR ON 30/05/2012. BUT THE AC DOES NOT COOLING PROPERLY & THERE WAS NOISE ON IT. I MADE COMPLEN IN SEVARAL TIME BUT THAY DID NOT COME AND MADE SOLUATION OF MY PROBLEM.

Voltas Vertis — COMPRESSOR NOT CHANGED IN GUARANTEE PERIOD

I HAVE PURCHASED VOLTAS VERTIS 1.5 T WINDOW AC ON 03/2010 ON 26 TH OF MAY AC STOPPED WORKING THE SERVICE ENGINEER CONTACTED THEY SAID COMPRESSOR IS BURNT NO REPLACEMENT TILL DATE COMPLAINTN NO 10MY3002183 PLEASE ARRANGE TODAY THE SPACE FROM WHERE AC IS REMOVED IS EMPTY CHANCE OF THEFT TEMP IN JAMMU 44 DEGREE ABOVE PL DO THE NEEDFUL IMMIDIETELY
SANJEEV PURI 134/5 TRIKUTA NAGAR JAMMU PIN 180012 MOB [protected] EMAIL VD PURI @ YAHOO.COM

poor sevice

One should refrain from buying Voltas AC, Pathetic Service takes 10-15 days to visit and another 7-10 days to rectify. Voltas are making fool of consumers

My Split A/C, Vertis is not giving cooling from Dt:4;10;12, gave a complaint online, telephonic & Writing to Ahmedabad Office, but there is no reply from Voltas, not attend the comlaint, as Compressor is Filed in working due to not proper installation, from beginning, it was a faulty Piece. But nobody cars to listen the complaint.This is a Worst Company in compare to Samsung, Bluestar etc, as I had already 2 Split A/C's of other mentioned Co's.This is very bad for customer. Pl. give me the E-Mail address of Company's M.D, so that I can directly contact him for this type of your management.
D.J.Bhatt, 7, Kedarpark Society, Makarpura Road, Vadodara-390009, M:[protected], Purchase of Split A/C: Sales Corner(Baroda), O.P.Road, Baroda.
Dt. Of Purchase: 25.09.2010
Invoice No: OP-09-529
Complaint No: 12OC0700702, Dtd:7.10.12

I bought 2 units of AC 1.5 ton at 28.03.2014.One of the unit remote not working from 2 days back, i trying and trying...so many times to tollfree no, but waiting...waiting...nobody can talk to me...then i rigistered at voltas..and put service request...2 times...then no mail...no calll...yet...then i called local service centre at sanathnagar, Hyd...theytalked very lazy...and they think i am telling stories to them...what is this..iam always suggest everybody voltas is our local made, pl...encourage them...but finally u gave me a good message...never i suggest voltas...to is my warrenty last day u lost a genuene custmer...
thanks in advance
balaji

Dear nani2616,

We are sorry for the experience you had. Please write to us about your problem with your complaint number, mobile number and email ID at [protected]@gmail.com and we will put all our efforts in trying to help you out.

Regards,
Online Team
Voltas

A PRIVATE AC TECHNICIAN EXAMINED THE PIECE AND SAID THE COMPRESSOR IS OK ONLY THERE IS A LEAKAGE OF GAS IN PIPE WHICH HE FIXED AND NOW THE DISPENSER IS WORKING WELL. WHAT KIND OF TECHNICIAN IS VOLTAS COMPANY HAVING? THEY MIS LED US BY TELLING THAT COMPRESSOR NEED TO BE REPLACED. I WANT A REPLY FROM VOLTAS.

VOLTAS — SPLIT AC. NOT COOLING

I HAVE PURCHASED A SPLIT AC. 15DAYS AGO OF VOLTAS 3 STARS WORTH RS. 24000 WHICH IS NOT COOLING PROPERLY.


WHAT CAN I DOOO???????

Voltas Split AC — Not Working after installation

I have purchased 2 Voltas split AC from VIDEOTRONICS , Udaipur in the month of Oct./Nov. 2009. Afterv theirv installation both are not working. Udaipur service centre is not responding since last 10 days. Only once the AC's were handled and their outer cover was damaged .
I am making regular calls but no action so far.

VOLTAS SPLIT AC — gas problem

lrless than 11 months old 1.5 spilit ac volas company is not cooling due to gas lealkge from the day one. once taken to factyory again same problem now second time they vivek and co people removed and going to take for repair (?) my doubts is it origianl or fake 02 why these vivek people service very poor and no respsone they are simply avoding to reply they will not come over phone what is the formalities for going to consumer court or police. can i allow vivek boys to the unit to facoty (where) what is guarantee by the vivek or your company kindly suggest i am really afftected party abeebn pl callcell [protected]

Voltas Split AC — leakage

Voltas AC purchase from Ulhasnagar Asrani Electronics Leackage problem 5 times contact on customer care Mr. Subhash, then Mr. Javed, Mr. Shailendra, Mr. Vyankartesh received the complaints on costomer care No.[protected] but no response till today My Address is Ganesh
Ashish Co.Socy. Saisection Ambernath (E) A.C. purchase in the name of Rohini Garud

VOLTAS, split AC — AC not working

I had purchased a Split AC in July- 2011.
It is not working since 5-5-2012.
Since servicing is due I had registered at customer care on 5-5-12 vide 12MY 0502297.
After continuous persuasion, technician has come on 15-5-12 and reported that the fan needs replacement. Since the unit is under guarantee period , I have requested him to change.
I was allotted a new complaint number on 15-5-12 vide 12MY 1503826.
After chasing for the job to be done , I was allotted one more complaint number on 19-5-12 vide 12MY 1900665.
The customer care center always repeats the same wording “it shall be done today.”
Till now no body has attended nor contacted me for the service requested.
It is very disheartening to note that such a reputed company is so hostile, casual and unconcerned to its customer.
I fail to find a person in VOLTAS organization who can force this service to be done which is my justified right.
TCS PRASAD,BKD-17, Sector-9, Bhilai Mob:[protected]

I had purchase a Voltas split AC 5 star dated 2/2/2013. I am facing cooling problem with this AC. AC is not able to cool the room below 27 degree in day or night duration. i had also communicated with the customer care guys and they had locked a complaint (13my0504480) on date 4/5/2013. customer care guys told me that you will receive a technical executives call shortly. But till date i had not received any call from technical support and none of the guys come to my home to see the AC problem. daily i am calling customer care and no solution. Please help me.

From yesterday the Split Air Cnditoner 1.5 is spreading hot air, instead of cool.

The Voltas Co. Product is so so.

I have purchased a split AC bearing no.4511384D12D000128, 1.5 T, Platinum Condensing unit on1.06.12. From yesterday the machine is not working properly. Instead of cool air it spreading hot air. Please look into the matter immediately.

The product is not satisfactory.

It is the 3rd time I am compelled to lodge complain against your VOLTAS SPLIT AC 1.5 . The compressure machine is not working properly, as it stops suddenly, and in placool wind, it is blowing hot. Your so called SARKAR ENTERPRISES, of 7kalibari road, D.D.Cant, nalta, kol-28...is sending novice workers.

It is the 3rd time I am compelled to lodge complain against your VOLTAS SPLIT AC 1.5 . The compressure machine is not working properly, as it stops suddenly, and in place of cool wind, it is blowing hot. Your so called SARKAR ENTERPRISES, of 7kalibari road, D.D.Cant, nalta, kol-28...is sending novice workers.

Insted of cooling, our AC is blowing hot air. It is the third time I am compelled to lodge a complain. It is simply a compressor machine system failure. Please send your wise workers intead of novices as before.

Sir
I have split AC of Voltas and is not working properly.
My cont. No Is [protected] and [protected].

Sir
I have split AC of Voltas and is not working properly.
My cont. No Is [protected] and [protected].

Voltas — ac service . No reply by your workers

I have 3 voltas ac's from 3 years and always register for service but no one paid attention from 3 years . I felt very aboUt ur products

We have purchased a voltas 1. ton window ac, but since the day we have purchase, its compressor is not working properly. Whenever we start the ac, it drips the main fuse.
We have contacted the retailer many times but he clearly refuses to attwnd the complain saying that it is a matter which the company have to look after directly and he can't do anything .
ar mena bhaut bar complaint ki lakin meri complaaint solve nhi hei ha . complaint paper me attache kr rha hu saat me .
So, you are kindly requested to send someone to look after the complain immediatly as we are facing a lot of inconvinience due to this.

VOLTAS/ A TATA PRODUCT Complaints — COOLONG PROBLEM

Dear sir/mam
VOLTAS/ A TATA PRODUCT.COOLONG PROBLEM
pls send engineer urgent my adress-
E 17 RAGHUBIR NAGAR, NEW DELHI[protected]YARDS)

(NEAR-CENTRAL SCHOOL TAGORE GARDEN)
MOB-[protected].[protected].
MODEL;-1.5 VERTIS PLUS
SIM NO-4550965G08A003538
Read comments

Voltas/ Air Conditioner — water leakage, not replacing

i have purchase voltas vertis premium split type air conditioner on 16 march 2010, there is water leakage problem which started on one month later on ,i log complain at [protected], 5-6 times, they came & saw, there is a leakage, On[protected] ,they told , we will replace the inner AC, But till today, no replacement , we have facing the problem,from almost last 2 month , Now when we are calling them, they are not replying also properly, & telling we have booked your complain, we wil replace, but till now nothing

3rd July, 2012


HORRIBLE VOLTAS EXPERIENCE!!!

I've been repeated calling the official Voltas servicing guys for the past 3 weeks as my AC(within warranty, started giving a foul smell and stopped cooling. The Voltas guys just don't come! Am I required to personally collect them?

I mean I'm ready to do even pick them up from their homes even, but these guys after reassuring me by their stupid call centre employees just dont make it! I've been trying to sleep in a fan in such hot weather!

I being a lawyer am absolutely fed up and have now decided to approach consumer forum against these guys malpractices.
They are going to pay for it in court!