[Resolved]  Voltas Split AC — Fraudulent warranty of Voltas Split AC

Address:

New Delhi, Delhi

I purchased one Volas Split AC on 07.09.2008 vide invoice no. 80382 (Book No.1608) from M/s Pankaj Electronics, Yusuf Sarai, Main Road, Green Park, New Delhi-110016 with five years compressor warranty. On 19.05.2012, I lodged a complaint of some noise problem in the compressor. In the evening two persons came from M/S Mohyal Air Conditioning & Co. without any prior intimation and said (without checking anything) that there was no problem in the compressor (even though the same defect still exists). It seems that either the employees/ technicians of Mohyal Air Conditioning & Co. have very poor knowledge about Volas Split ACs or their only objective is to make money by befooling the public/consumers. Not only this they also demanded Rs. 350/-as service charges. When my wife informed them that the compressor was within the warranty period, they asked her to talk to Mr. Gautam, Owner of service centre, Mohyal Air Conditioning & Co, who in turn misbehaved with her and threatened her to face the consequences in case of non payment of service charges and said that he would cut our address from the office records and there will be no visit from voltas at my home in the future. I also registered a complaint at your customer care. Pease look into the matter and rectify the defect. Such behaviour was not expected from a company which claims to feel pride by rendering first rate customer service.