[Resolved]  Voltas Vertis Premium AC — Pathetic service (remote not replaced in more than a month)

Address:

Aligarh, Uttar Pradesh

Hi,
I am writing to inform you about one of the WORST customer service I experienced in last one month.
I registered a complaint no 10JU2304369 on June 23, 2010.
Continuously followed it up for one month and every time I got only got assurance that it will be resolved by tomorrow.
When I called up today I was told that the complaint has been closed and the reason is "by mistake the customer care executive recorded the pin code wrong" and I have been assigned a new compliant number 10JU2302052.
I have few queries:
1. Is the pin code so important and complex that even if the entire address is correct you can only discover this after one month.
2. Is the any service level which a customer can expect or you can just close the complaint that has been pending for over a month without even informing the customer?
3. Is there any higher authority to whom I can escalate this issue because after this incident I don't think that this complain is going to be resolved in next few months.