[Resolved] Voltas / Window AC — AC not cooling | |||
Dear Sir, I want to raise a complaint against Voltas window AC Which I have purchased in 30th may 2013. The AC which I have purchased is not cooling properly probably a faulty unit has been supplied to me. I have logged a service complaint through Voltas Customer care no. with Complaint no. 13ju1000103 on 10th june 2013 they said within 24 hours our service engineer will contact you but nobody came after 24 hours again I make a call to voltas customer care but they said no complaint was done. i was shocked how it is possible. But then also again I registered a complaint with complaint no.13ju1101242 on 11th June 2013 next day one fellow came & said compressor is leaking. Tomorrow other team will come. Till then I have been struggling to get my service call attended by the service center name is the vintage & voltas head office also. I have made n no. of calls till then but still by today 14thJune 2013 no one has attended the call till now. Its almost 2 days I have been chasing Voltas customer care no. but they all giving the fake promises to send the engineer within 24 hours, Request to please take a strict action against the company and the service center. I want compensation against the inconvenience caused in such a warm weather even after spending money on a premium product of Voltas, and I want my money back or the device to be replaced with a new unit immediately. yogesh solanki B-327 Ayur vigyan Nagar, New delhi110049 [protected],[protected] Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
 6 Comments | |||
Comments
Voltas AC — not cooling
Reg: My Complaint Number 10my2600548I have brought a ac with Voltas, a 1.5 ton Vertis premium spilt a/c from Viveks Show Room on 10th April-2010 in. I have been facing problem since the day 2nd, the installation was done. I have logged a complaint with Voltas Customer Care (24 X 7). The Complaint number is 10my2600548 . This was raised a 16 days back and still there is no response from Voltas or from the dealer.
I have been followed up with these people for n number of times through calling the dealer, Voltas Customer Care (24 X 7) and also sent mail for requesting like anything.
I have not got any response from them. I just wanna to make the people aware, what kind of service is providing by the Voltas by my complaint. Please don’t go for the Voltas Product. They will treat you like anything while giving you a faulty product.
Dear Yogesh Solanki
Sorry for the inconvenience. This is to inform you that your concern listed 14 jun 2013 has been noted and our team is working on it. We shall call you within the next 24 hours to give an initial update on the status of your complaint. For any further clarifications, please write to us at [protected]@gmail.com and kindly mention your complaint number (239678) in your subject line.
Thank You for your cooperation.
Regards,
Voltas Customer Care
Sorry for the inconvenience. This is to inform you that your concern listed 14 jun 2013 has been noted and our team is working on it. We shall call you within the next 24 hours to give an initial update on the status of your complaint. For any further clarifications, please write to us at [protected]@gmail.com and kindly mention your complaint number (239678) in your subject line.
Thank You for your cooperation.
Regards,
Voltas Customer Care
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
73%
Complaints
4386
Pending
136
Resolved
3040
View all 4386 Voltas reviews & complaints
+91 22 6665 6666
+91 22 6665 6333
2nd Floor, Voltas House, B Block, Chinchpokli, T B Kadam Marg, Cotton Green, Mumbai, Maharashtra, India - 400033
View all Voltas contact information
VOLTAS A.C — A.C NOT COOLING
I am Senior branch manager of a leading nationalised bank at Moovattupuzha kerala..The one ton A.C installed in my cabin has not been cooling for the past three months. On complaint M/S MULTI SALES who are providing service send different technicians but none is able to fix it.It is really a very SORRY state of affairs.I am unable to sit in my cabin due to this.I feel that the service providers do not have qualified technicians and that they are least bothered about customer service even if it is a Nationalised bank.