[Resolved]  Vrl Logistics — YOUR BUS TO BELGIUM - LEFT WITH OUT PICKING ME AT RAJAJINAGAR ON 02.09.2013

Address:

Bangalore, Karnataka

1. PNR NO 12496902 / SRIDHAR / 02.09.2013 / RAJAJINAGAR TO BELGAUM A/c SL/ SEAT L7 / BUS NO 806
2. IT WAS RAINING / I REPORTED AT 9.30 PM AT RAJAJINAGAR VRL OFFICE OPP POLICE STATION
THE PERSON AT THE COUNTER CHECKED THE TICKET AND WROTE BUS NO AS 806 . HE ASKED ME
AT 9.40 PM TO SIT INSIDE THE OFFICE AS IT WAS RAINING OUTSIDE . HE TOLD ME THAT THEY WILL
ANNOUNCE BUS NO AS SOON AS IT ARRIVES THERE
3. NEITHER THE SECURITY PERSON / OFFICE BOYS / NOR THE STAFF OF THE BUS CALLED ME OR
ANNOUNCED THE BUS NO / NAME.TILL 10.20 PM
4. ONE VOLVO BUS TO BELGAUM ALSO CAME AND LEFT AT 10.25 PM . I THOUGHT MY BUS ( 806 )
COULD BE LATE AS IT WAS RAINING
5. WHEN I ASKED AT 1035 PM , A PERSON AT THE COUNTER TELEPHONED SOME BODY AND TOLD ME
THAT BUS NO 806 HAS ALREADY L;EFT AND HAS CROSSED NELAMNGALA
6. HE TOLD ME TO BOARD ANOTHER BUS TO HUBLI AND CHANGE AT CHITRADURGA - FOR WHICH I HAD
NO OTHER OPTION
7. THE DRIVER OF HUBLI BUS TOOK ME UNWILLINGLY - AS IF I WAS UNWANTED THERE . IT WAS AGAIN
AT 2.00 PM WHEN THAT BUS REACHED CHITRADURGA
8. ONE PERSON AT YOUR CHITRADURGA OFFICE LISTENED TO ME AND TOLD ME TO TRAVEL BY
NON AC BUS (5011 ) TO BELGAUM . I HAD NO OTHER OPTION BUS TO OCCUPY SEAT NO 32 ( LAST
UPPER ) AND REACH BELGAUM AT 8.10 AM
9. THE DRIVER / CARE TAKER OF BUS NO 806 AND ALL THE OFFICE STAFF AT RAJAJINAGAR OFFICE
WERE CARELESS AND IRRESPONSIBLE . HOW CAN THEY SIGN THE TRIP SHEET WITH OUT
VERIFYING THE DETAILS OF THE PASSENGERS
( PL NOTE THAT EVEN KSRTC CONDUCTOR - GAVE ME A CALL ON MY MOBILE - WHEN I WAS NOT IN
THE CORRECT PLATFORM AT BANGALORE BUS STAND RECENTLY )
10 THE JOURNEY WAS THUS HORRIBLE - BECAUSE OF THE ABOVE LAPSE ON THE PART OF VRL STAFF
II COULD NOT CONCENTRATE ON MY OFFICIAL ENGAGEMENTS ON 03.09.2013 AS I COULD NOT
SLEEP / RELAX DURING JOURNEY
11. I HAD FACED SUCH PROBLEMS RECENTLY WHEN I TRAVELED FROM SHIRDI TO BANGALORE
RECENTLY WITH MY FAMILY MEMBERS ( COMPLIANT LODGED )
12 PL NOTE THAT OF LATE, THE QUALITY OF CUSTOMER SERVICE FROM VRL IS DETERIORATING
IT MAKES US TO HAVE A SECOND THOUGHT WHILE CHOOSING TO TRAVEL BY VRL
( MY RETURN JOURNEY FROM BELGAUM TO BANGALORE ON 03.09.2013 WAS OK )

SRIDHAR . G
CHIEF MANAGER - AFD
BANK OF INDIA
ZONAL OFFICE , K G ROAD
BANGALORE 560 009
[protected]
[protected]@bankofindia.co.in