[Resolved]  Wasan Toyota — delayed delivery

Address:

Nashik, Maharashtra

Respected sir/madam,
I am a proud owner of a Toyota innova which I had brought from wasan Toyota Nasik. I was very much impressed by the performance of the car and started having faith in the quality of Toyota. With my earlier experience with Toyota I had decided to book a FORTUNER, cancelling my earlier booking for Audi q5 which I was planning to buy before. I thought fortuner to be a better vehicle and a value for money product.
I had made a booking for the Toyota fortuner on 13th January 2010. It’s been almost six months. I have not been allotted by the car, neither my questions are being answered by the dealer, apart from that the sales person from the dealer side whom i had handed over the cheque of rupees one lakh is not ready to answer my car. I have to make calls to the dealer and enquire about the vehicle on a regular basis. on all the occasions they make an escape by saying some or the other excuses like the Toyota itself is not giving them any details, the officials are in the meeting and so on. I was told by the dealer a month ago that he would confirm me about the delivery date by 4th June. I waited on 4th but they just didn’t turn up. i called the dealer official again on 5th June, he said he would confirm in 1 hr. I called him up again after an hour he said he would confirm on 7th June. i called him up on 7th June he said give me a day’s time I would let you know. I again called him up on 8th, he said that the officials are still in the meeting and he would let me know within 2 hours...
Till date I am just waiting for the confirmation about the delivery of my vehicle. There are a lot of queries running in my mind which makes me believe that I had made a wrong decision going with the Toyota and booking the fortuner. I want to know whether the dealer is delaying the delivery of the vehicle purposefully or is that Toyota is not capable of meeting the demands of the people. It’s been six months I am struggling for the delivery of the vehicle. I now feel that it would have been better to go for some other vehicle instead of wasting my time waiting for someone to just reply from Toyota. There was an enthusiasm in me, after I did my booking for the car six months ago, but now it’s all over. I am very much mentally depressed by the situation. I have no hopes in getting the delivery of the vehicle now somehow feel being cheated. And my amount of one lakh rupee is also being used without interest as a capital which was collected in the name of booking by the dealer or Toyota.
This is my last mail to any of the Toyota officials or to the dealer. I am very much disappointed by the dealer and Toyota, and make me believe that I have committed a mistake by going with Toyota fortuner. now the dealer says that he will take another one and half months to let you know when can he deliver the car.
I hope to receive the vehicle at the earliest. I hope you would do the needful and give me justice by providing the vehicle after such a long time. Waiting for you reply with anticipation.

With regards,
K.K.Muralidharan
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