Washing Machine - Kenstar — Poor quality of service and incomplete service

I bought kenstar washing machine in January 2007 and it was told it carries a warranty period of two years. Nearly six or seven times it was faulty (Water draining problem) and it was repaired. NOw I have moved to Tiruchirapalli, Tamilnadu, India and the same problem occured last week. I was shuttled between two dealers and very reluctantly one of them sent an amateur person (TO learn the repair at my cost). One part was replaced at Rs.175.00 and they informed that the part does not carry warranty. Moreover, the person was deputed very later after ringing to the company several times. Now also the problem persists, and they are very reluctant to do the repair.
The company is not appointing qualified /trained technicians for the service. That too, if the product is under warranty they pay very less attention because they are not paid by us.
Will the company interfere to safeguard the trade name of Kenstar or I should take protection under any forum?