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Rediff Shopping Complaints - WRONG DELIVERY |
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Posted: 2009-05-26 by SURENDER RALLABANDI  Send email |
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WRONG DELIVERY
SIR,
Am surender from Hyderabad, who placed an order for premier organizer worth of Rs.600.00 on 20th of this month, after delivery queries they deliver me a product, at that time outside of my house, when i came back from my work and open the consignment it is an ordnary busienss organizer which may worth 300.00, after this i contacted consult person who is Mr. Gurupreet Singh and Rediff Customer Care, both are saying different stories, Mr. gurupreet is saying that i have to send this consignment to their address after receving this consignment they were send original placed order, and about rediff customer care people are saying that my original consignment is in transist but by mistakenly the vendor sended the consignment, they requested to mark a complaint regards this, after making mail to them, am received a acknowledgement from the rediffmail saying that after all calrifications and verifications they were sending the original consignment that to be after they have receive this consignment which i received,
sir, please kindly help who to over come with this case
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Dear Sir,
I had purchase 8 GB spy pen camera, money has debited form my bank account but vender has send to me defected 4 GB spy pen camera .I have returned defected Item to vender as per rediff customer care guidance but so many days passed there is no response form rediff customer care.
In another incidence I have paid money for swisto kettle but I received paasapahce kettle which is cheaper than that I have paid money. I have asked to refund difference of money extra paid by me but rediff customer care not able to give reply and money back till date.
Kindly look in to trailing mail and do needful.
Your's
Manoj Kumar Singh
099288 89115
Today is 24 Nov 2009 but I have not got ur reply.
Regards
Manoj Kumar Singh
099288 89115
On Sat, 14 Nov 2009 15:33:14 +0530 wrote
>
Dear Manoj,
Apologize for the delay in replying to you.
Kindly note that we are coordinating with our enabling partners to get the confirmed details on your order. As soon as we receive feedback from them we will get back to you.
Please allow us 72 hours to revert to you with the relevant information.
We assure you courteous, prompt service on all your visits to www.rediff.com.
Warm Regards,
ShivaniJohri,
>Customer Service,
Rediff Shopping
P.S: Please do notchange the subject line for future correspondence .
As per order no 5653360 I should be delievered swistro electric kettle but I have received Paasapahce electric kettle model no ATH-7001 which is available at home shope 18 @ Rs 667.50 where as I have paid Rs 1349 .Pls refund defferance of money extra paid by me. I feel cheated by your vendor. In another incidence as per Order no 5603913 I have refunded defected and not as per order item and Rs 60 recived from rediff as a courier charge paid by me but vender is not responding and rediff customer care is also not giveng reply of my mail. I have lost faith on rediff shopping .If I am not getting any reply of this mail then I will think that being compled to take leagal action .
Regards
Manoj Kumar Singh
099288 89115
Note: Forwarded message attached
-- Original Message --
From: "ManojKumarSingh "manojkumarsingh1968@rediffmail.com
To: customersupport@rediff.co.in
Subject: Fw: Fw: Re: RE:'Rediff=009-560-350' Shopping: POST-DELIVERY-COMPLAINT
Still Waiting for ur reply and replacement of my Order No.5603913.
Regards
Manoj Kumar Singh
099288 89115
Note: Forwarded message attached
-- Original Message --
From: "ManojKumarSingh "manojkumarsingh1968@rediffmail.com
To: customersupport@rediff.co.in
Subject: Fw: Re: RE:'Rediff=009-560-350' Shopping: POST-DELIVERY-COMPLAINT
Still waiting for your reply.Till today I have not received replacement of my Order no.5603913.Pls look in to it.
Regards
Manoj Kumar Singh
099288 89115
Note: Forwarded message attached
-- Original Message --
From: "ManojKumarSingh "manojkumarsingh1968@rediffmail.com
To: customersupport@rediff.co.in
Subject: Re: RE:'Rediff=009-560-350' Shopping: POST-DELIVERY-COMPLAINT
Dear Sir/Madam,
I have received Cheque no . 226208 for Rs 60/= on 02.11.2009. Courier received by vender on 24.10.2009 and 07 workingday has been passed but I have not received replacement of Order no.5603913 till date. Pls do needful.
Regards
Manoj Kumar Singh
099288 89115
On Fri, 23 Oct 2009 19:19:27 +0530 wrote
>
Dear Manoj,
Greetings from Rediff.com,
With reference to your mail, We would like to inform you that we have refunded the amountfor the courier charges borne by you in the form of pay order in the favor ofManoj Kumar Singh of Rs.60 /- and the same will be delivered to you within next 15 working days.
>
>Further, be assured that the replacement for the same will be dispatched to you within next 7 working days, once the vendor is in the receipt of the product.
>
>Alternately, we also request to revert back to us if the replacement is not delivered to you within the specified time limit so that we would resolve the case in your benefit.
>
>
Assure you of prompt and courteousresponse on all your visits to Rediff.com
Warm Regards,
ShivaniJohri,
>Customer Service,
Rediff Shopping
P.S: Please do notchange the subject line for future correspondence .
Subject: RE:'Rediff=009-560-350' Shopping: POST-DELIVERY-COMPLAINT
From: "Support" <customersupport@rediff.co.in> on Wed, 21 Oct '09 @ 07:56 PM
To: "manojkumarsingh1968@rediffmail.com" <manojkumarsingh1968@rediffmail.com>
From: "Support" <customersupport@rediff.co.in> on Wed, 21 Oct '09 @ 07:56 PM
To: "manojkumarsingh1968@rediffmail.com" <manojkumarsingh1968@rediffmail.com>
Show full Headers
Dear Manoj,
Greetings from Rediff.com,
We are sorry to note that the item that you have purchased through the order no.<5603913 > is found defective. This is a very rare and unfortunate case and we apologize for the same.
We request you to kindly send the item back to our seller within 7 working days mentioning the order number on the packet.
Items are to be returned with all accessories and original packaging.
Careful attention is to be given with the packing of the product to avoid damage during transit.
Kindly do note: the above two points are to be strictly adhered to so that the sellers may process with a replacement.
The seller’s address is as follows:
( Order Number - mandatory)
Ojjas Enterprises
Unit No 63,
New Satgurunanak Inustrial Estate
Western Express Highway
Opp, Jai Coach
Goregaon( E)
Mumbai- 400063. |
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