[Resolved]  www.hyderabadonlineflorists.com — Stale Cake Delivered

Address:

Hyderabad, Andhra Pradesh

[protected] Forwarded message[protected]
From: <[protected]@rightflorist.in>
Date: Sat, Aug 20, 2011 at 5:59 PM
Subject: Re: Order No.HOF-[protected] from CCAvenue
To: payal patki <payal.[protected]@gmail.com>
Cc: [protected]@rightflorist.in



Dear Sir/Madam,

It will be very difficult to take any step with out proof. Neither refund nor redelivery can be possible in this scenario.

Hope to serve you better in near future

Regards
Customer care
----- Original Message -----
From: payal patki
To: [protected]@rightflorist.in
Sent: Saturday, August 20, 2011 5:06 PM
Subject: Re: Order No.HOF-[protected] from CCAvenue


Hello Madhurima,

I am not asking for any help from you. I am just asking for the refund of my money becasue my friend did not get a good quality cake on her birthday. I made the payment to you/your company. So I don't have any concern with your agent. Moreso, if you really trust your customers then just their word should suffice. After such a long relationship with your company if your company cannot give complete service to their customers and depend on agents views then it really doesn't look like you want to help your customers.


Please refund back my money.

Thanks - Payal Patki

On Sat, Aug 20, 2011 at 4:17 PM, <[protected]@rightflorist.in> wrote:

Dear Sir/Madam,

Greetings from us.

We really apologize for the inconvenience caused to you. However, this is to inform you that we completely trust our customers. But kindly try to understand that we need to show some proof to our agent. We had a word with them and they said they delivered only good quality cake. We really appreciate that we have some customers like you. We really want to help you but really unable to do anything without any proof. We are really sorry for that.

Hope to serve you better in near future.



Thank you for visiting our website

Regards

Customer care

----- Original Message -----
From: payal patki
To: [protected]@rightflorist.in
Sent: Saturday, August 20, 2011 3:50 PM
Subject: Re: Order No.HOF-[protected] from CCAvenue


Hello Madhurima,


As discussed with you a few days back i t told you that we don't have any snaps of the cake. Why would we take a snap of the stale cake. For your information : A Stale cake will not "look" stale. It always "taste" or "smell" stale. And As I told you and had written in my previous mail that cake was smelling very badly. I am your websites' customer for past 4 years and before this I never had such complain. SO I am putting up a complain now because I faced this problem and you should trust your customer.




I am highly disappointed and ask for the full refund.


Thanks - Payal Patki



On Thu, Aug 18, 2011 at 10:49 AM, <[protected]@rightflorist.in> wrote:

Dear Sir/Madam,

Greetings from us.

We really apologize for the inconvenience caused to you. This is to inform you that kindly send us the snaps of that cake so that we can assist you further as we need to show some proof to our agent. You can also contact us 24 hours on our customer service no. [protected], [protected], [protected] for further details.

Sorry for any inconvenience caused.



Thank you for visiting our website

Regards

Madhurima

Customer care

----- Original Message -----
From: payal patki
To: [protected]@rightflorist.in
Sent: Wednesday, August 17, 2011 9:19 PM
Subject: Order No.HOF-[protected] from CCAvenue


To
The Manager,


In reference to above order no. Order No.HOF-[protected]. this is to inform you that the cake which was delivered to the recipient dated 16th Aug, according to your order delivery confirmation mail, was a "stale" cake and was smelling very badly. Soon after the delivery when my friend opened the box the cake was smelling terribly and was stale.


I am your website's / company's regular customer. Its very sad to hear that a stale cake was delivered to the recipient. Such a service is not expected from your company and i expect an explanation on this.


Thanks
Payal Patki

P.S: Please Do not Order anything from www.HyderabadOnlineFlorists.com. I also came to know that are misusing some other bakery company's name and ruining their reputation in the market by sending stale cakes to people and putting some other company's contact details on their cake boxes.