www.Kaunsa.com — Poor customer support

Address:Bangalore, Karnataka

I mistakenly ordered Galaxy Note 2 thinking that it would be Samsung product but after placing when I saw the product details it was Branded Roxx. I have already made the payment and I am trying to cancel the order but this Support people are not picking up a single call moreover they are not replying to the mails also.

My order Number - KA/39012/3AXTGHEY

Can any1 help me out what should I dop now. In there website they have given details on Refund but these people are not getting into contact.
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    Kaunsa.com / Mify Solutions
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    Kaunsa.com / Mify Solutions Phone
    +91 12 0411 1111 [Kaunsa]
    +91 88 2626 2359 [Kaunsa]
    +91 12 0483 5000 [Mify Solutions]
    Kaunsa.com / Mify Solutions Address
    204, 2nd Floor, Singhal Tower, Sector 58, Noida, Uttar Pradesh, India - 201301
    View all Kaunsa.com / Mify Solutions contact information