www.naaptol.com — Status order 3011011 dated 13-dec-11 | |||
Hi; Please find the details of order are Order No : 3011011 Product : Philips HL1659 Order Date : December 13, 2011 Status Description : Your order will be delivered shortly. Current Status : Order Verified Almost more than 10 times I called on [protected] and every time getting different types of reply. As I called on 27-dec-11 , the delivery date has been given on 30-dec-11 as complain has been forwarded on urgent basis delivery. Just 2 mins back I called to get confirmation of the delivery then it has been told me - it would be delivered within 7-10 days when I shared with her on 27-dec-11 conversation then she told me that your complain has been forwarded on urgent basis delivery. Its really ridiculous and I do not think it would be helpful to any customer to place the order once again via online . Continuously I am sending a mail on your site and even from my personal id but I am not getting reply from anywhere. Hopefully I'll get reply very soon as mail id is mentioned in the order. Was this information helpful? | |||
 4 Comments | |||
Comments
Dear Mr. Jha,
We regret inconvenience caused to you, please accept our apologies at this incident.
We have escalated the issue to the concerned vendor and the product would be dispatched to you at the earliest on priority basis.
Please be rest assured as you will receive the replaced product within 7-10 working days.
Once again please accept my apologies at this incident.
Thanks & Regards,
Customer Care
Naaptol Online Shopping Pvt.Ltd.
We regret inconvenience caused to you, please accept our apologies at this incident.
We have escalated the issue to the concerned vendor and the product would be dispatched to you at the earliest on priority basis.
Please be rest assured as you will receive the replaced product within 7-10 working days.
Once again please accept my apologies at this incident.
Thanks & Regards,
Customer Care
Naaptol Online Shopping Pvt.Ltd.
Dear Mr.Jha,
We regret for the pro-longed delay in delivering the order to you. Please accept our apologies over this incident.
We have escalated the issue to our concerned logistics team as product has already dispatched from our vendor end via Aramex courier Awb no :-.[protected]
Kindly allow us 48-72 working hours to respond to your query.
Request your patience in the interim.
Thanks & Regards,
Customer Care
Naaptol Online Shopping Pvt.Ltd.
We regret for the pro-longed delay in delivering the order to you. Please accept our apologies over this incident.
We have escalated the issue to our concerned logistics team as product has already dispatched from our vendor end via Aramex courier Awb no :-.[protected]
Kindly allow us 48-72 working hours to respond to your query.
Request your patience in the interim.
Thanks & Regards,
Customer Care
Naaptol Online Shopping Pvt.Ltd.
please shipment is yet to be delivered, please find the conversation lists are as
Finally it has been dispatched on[protected] by Armax as shown on http://www.aramex.com with the following details
Shipment Summary
Shipment Number: [protected]
Pickup Date: 12/31/2011
Shipper Reference: 3011011
Shipment History
Location Date Activity
Vasai, India 01/03/2012 11:48 PM Shipment on Hold
Vasai, India 11:40 PM Shipment on Hold
Vasai, India 11:37 AM Shipment Out for Delivery
Vasai, India 11:04 AM Shipment Received at Operations Facility
Bombay, India 09:54 AM Shipment Forwarded to - Vasai, India
Vasai, India 01/02/2012 03:30 PM Shipment on Hold
Bombay, India 02:10 PM Shipment Received at Operations Facility
Delhi Hub, India 01/01/2012 08:34 PM Shipment Forwarded to - Bombay HUB, India
Mahipalpur Branch, India 08:13 AM Shipment Forwarded to - Mahipalpur Branch, India
Mahipalpur Branch, India 12/31/2011 07:38 PM Shipment Received at Origin Facility
I called Armax and the conclusion is as
02-Jan-12 : Will be delivered on 03-Jan-12
03-Jan-12 : will be delivered today in 2nd half in any time
04-Jan-12 : at 10.30 am will be delivered by 1.00 pm
at 1.00 pm will be delivered before 7.00 pm
at 5.00 pm is hold in vasai due to problem with LBT so raising the issue with concerned guy, should be sorted out very soon.
When I asked, is it possible to give an expected date & time then he lost his patience and told me you are free to complain
anywhere in the world
05-Jan-12: at 9.45 – its has LBT problem and will be delivered by today, has been asked the back end office to call you which never happened so far as I told.
When I called Naaptol once again to presurrize ARMEX, the executive first read out the details as mentioned above and then told - please keep wait for fews days more it would be delivered. Even today I requested to cancel it but she refused and finished the conversation with the word, it would be delivered very soon.
Now tell me what I should do ?
Finally it has been dispatched on[protected] by Armax as shown on http://www.aramex.com with the following details
Shipment Summary
Shipment Number: [protected]
Pickup Date: 12/31/2011
Shipper Reference: 3011011
Shipment History
Location Date Activity
Vasai, India 01/03/2012 11:48 PM Shipment on Hold
Vasai, India 11:40 PM Shipment on Hold
Vasai, India 11:37 AM Shipment Out for Delivery
Vasai, India 11:04 AM Shipment Received at Operations Facility
Bombay, India 09:54 AM Shipment Forwarded to - Vasai, India
Vasai, India 01/02/2012 03:30 PM Shipment on Hold
Bombay, India 02:10 PM Shipment Received at Operations Facility
Delhi Hub, India 01/01/2012 08:34 PM Shipment Forwarded to - Bombay HUB, India
Mahipalpur Branch, India 08:13 AM Shipment Forwarded to - Mahipalpur Branch, India
Mahipalpur Branch, India 12/31/2011 07:38 PM Shipment Received at Origin Facility
I called Armax and the conclusion is as
02-Jan-12 : Will be delivered on 03-Jan-12
03-Jan-12 : will be delivered today in 2nd half in any time
04-Jan-12 : at 10.30 am will be delivered by 1.00 pm
at 1.00 pm will be delivered before 7.00 pm
at 5.00 pm is hold in vasai due to problem with LBT so raising the issue with concerned guy, should be sorted out very soon.
When I asked, is it possible to give an expected date & time then he lost his patience and told me you are free to complain
anywhere in the world
05-Jan-12: at 9.45 – its has LBT problem and will be delivered by today, has been asked the back end office to call you which never happened so far as I told.
When I called Naaptol once again to presurrize ARMEX, the executive first read out the details as mentioned above and then told - please keep wait for fews days more it would be delivered. Even today I requested to cancel it but she refused and finished the conversation with the word, it would be delivered very soon.
Now tell me what I should do ?
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Number 11, Conopus, Kabra Galaxy Star-I CHS, Brahmand, Azad Nagar, Thane, Maharashtra, India - 400607
We regret for the pro-longed delay in dispatching the order to you. Please accept our apologies over this incident.
We have escalated the issue to our concerned logistics and vendor team and awaiting a revert on the same.
Kindly allow us 48-72 working hours to respond to your query.
Request your patience in the interim.
Thanks & Regards,
Customer Care
Naaptol Online Shopping Pvt.Ltd.