[Resolved]  www.Easemytrip.com — Money debited for failed booking and yet not refunded after 10 days

Address:

Bangalore, Karnataka

Hi,

I had booked an online return ticket for 3 ppl on 6th Jan'2012, from Bangalore - Ahmadabad from 10th Feb'2012 to 12th Feb'2012. In last step of booking, they deducted the amount from my bank ( transacting via Net Banking) Rs 23, 738 but displayed that flight is not available on same rates, thus booking failed and amount will be refunded soon.

Firstly, if ticket isn't available on same rates as displayed - WHY AMOUNT GOT DEDUCTED ? WHY NOT DISPLAYED THIS MESSAGE BEFORE TRANSACTION ?

Later I waited and raised an complaint on 9th Jan'2012 (after finally getting to speak to a customer service person who said, pls e-mail this; as we don't see these issues (??)). To my mail I received response that pls share your details in Prominent Note (My Bank Details) across booking reference ID 328QQ41EDQ2N. I did that immediately. I received no response and on call on 10th Jan'2012 - received response amount will be refunded in couple of hours.

Later again on no refund, I called and then they said by Thursday, 12th Jan'2012 your amount will be transacted back. I waited till thursday; but as expected no refund on thursday either.

Last I spoke to a lady 'Sonal' from easemytrip.com and she said you'll get your amount by Monday i.e. 16th Jan'2012. As of now, no return of my amount.

How can they keep my 23,738 Rs. for a failed booking for 10days ? If I go by bank rates, interest on same is approx additional 500 Rs. Who's going to be answerable to that ? Why after multiple follow ups and mental harassment my money is kept with them for nothing.

Lessons learnt - Pay 100/200 Rs more at other sites and stay clear of fighting for your own money which they literally snatched for nothing.

If I don't get my money back IMMEDIATELY, I will take it to court and plead to close this fraud site - www.easemytrip.com