www.emartindia.in — PLAYING FRAUD WITH CUSTOMERS

Address:

Ludhiana, Punjab

ORDER NO: EMT1457667

I HAVE PLACE AN ORDER (EMT1457667 DATED[protected] ON HELPLINE OF EMARTINDIA (TELEPHONE[protected] FOR THE PRODUCT (BEDSHEET) CODE MCSN-012 OF BRAND MESMERIZE OF LIST PRICE OF RS. 1249/-. OUT OF THIS AMOUNT I HAVE REDEEMED A GIFT VOUCHER (FROM VEDEOCON) OF RS. 1000/- AND BALANCE AMOUNT OF RS. 249/- WAS SENT THROUGH NEFT.

I HAVE RECEIVED THE PRODUCT (VIDE INVOICE NO:2142927 DATED[protected] THROUGH COURIER ON 27.04.2012. I WAS SHOCKED TO SEE THE PRODUCT WHICH WAS DELIVERED TO ME AS IT WAS NOT OF THE BRAND AS SHOWN IN WEBSITE OF EMARTINDIA OR PHOTOGRAPH SENT ALONGWITH THE PRODUCT. THE PRODUCT IS OF CRYSTAL BRAND INSTEAD OF MESMERIZE BRAND AS PROMISED TO DELIVER.

THE PRODUCT IS OF VERY POOR QUALITY AND IS NOT EVEN WORTH OF RS. 200/-. THE COLOR AND QUALITY IS NOT MATCHING AT ALL WITH THE PRODUCT WHICH WAS ORDERED BY ME OR AS SHOWN IN YOUR WEBSITE.

THE PRODUCT DELIVERED IS OF DUPLICATE OF MESMERIZE BRAND AS PROMISED. THIS IS BREACH OF CONTRACT. EMARTINDIA AND SHOP ONLINE TRADING PVT. LTD. PLAYING FRAUD WITH THE CUSTOMERS.

I HAVE ALSO LODGED COMPLAINT WITH [protected]@YEBHI.COM. BUT THEY HAVE ADVISED ME AS UNDER:

"This is with reference to your query regarding the order number EMT1457667.

For queries regarding E-Mart India orders we request you to please call[protected]. E-Mart is processed and managed as a separate process and also has a separate customer care set up. We request you to please communicate at the given number for resolution to your queries. "


YOUR ARE REQUESTED TO TAKE UP THE MATTER IMMEDIATELY, OTHERWISE I AM GOING TO CONSUMER COURT WITHIN NEXT 7 DAYS.


FROM: RAJINDER KUMAR LUTHRA
214, AHLUWALIA COLONY, BLOCK-B, JAMALPUR
LUDHIANA
PHONE - [protected]