[Resolved]  Yamaha Fz - 16 — Unprofessional Servicing

Address:

Madhya Pradesh

I bought my Yamaha FZ 16 some 6 or 7 months back in Warangal, Andhra Pradesh.
1. From the very beginning the front tyre was giving problems. I got it checked for any punctures but could not detect any. After a month or so i went back to the dealer, Shiva Yamaha, Warangal with the complaint. They just checked the tyre pressure, pumped in air and asked me to come back after a few days. In the meantime, i along with my family relocated to Gwalior, Madhya Pradesh.
2. After about a couple of months in Gwalior, i took my bike for servicing to the local Yamaha dealer- Shri Krishna Motors, Gwalior. In the meantime i noticed there was profuse leakage from the fuel cock. And the bike all of a sudden shuts down completely while riding. I told the supervisor of the workshop of all these problems, and he noted them down in service worksheet, and handed over the bike to the guy who was to do the servicing. When i wanted to tell this guy about the problems, he very grumpily told me to sit down and said he will take care of it and refused to listen to me.
3. Which proved true, because when the bike was delivered to me after the servicing I was shocked that they have not changed the fuel cock. Upon reminding them they asked me to shell out Rs. 175/- for a new fuel cock.
4. Upon reminding them of the sudden seizure of the engine, they just kept mum and went about their business. The guy who serviced my bike apparently vanished from the scene.
5. When i reminded of the tyre problem, they too pumped in some air and asked me to come after a few days. I went, but they took the tyre out and got it fixed from somewhere outside.
The point is, i went for the bike thinking that Yamaha being an international company will have proper professional servicing agents. The workshops have all modern gadgets but till now i haven't seen them using them. Neither in Warangal or in Gwalior. They are just gathering dust. The mechanics are not very helpful and very unprofessional. On the other hand, I found the servicing of Bajaj bikes much better. There they at least inquire about the problems and try to fix them. And they also wash and polish the bike before delivering the bike. Yamaha just washes, and thats a very shoddy job.
I don't know if this complaint will have any effect on Yamaha Motors or not, or to the above mentioned dealer. With this kind of shoddy after sales service Yamaha will surely loose its value and customers. This kind o[censored]nprofessional attitude and bad servicing is not expected from an international company of such stature.
Please look into the matter and try to help me out.