[Resolved]  Yamaha Yzf R15 — Dealr irresponsive

BELOW IS THE MAIL COPY I HAVE SENT FOR MY PROBLEMS

from Jaypal Umariya <[protected]@gmail.com> hide details 10:27 am (4 minutes ago)
to [protected]@yamaha-motor-india.com
date Oct 10, 2009 10:27 AM
subject Rminder01_Request to resolve problems with R15
mailed-by gmail.com

Please atleast reply...

[protected] Forwarded message[protected]
From: Jaypal Umariya <[protected]@gmail.com>
Date: Oct 9, 2009 1:19 PM
Subject: Request to resolve problems with R15
To: [protected]@yamaha-motor-india.com


Dear Sir,

I have purchased a R15 from Surat Powerbikes on 23rd of September and having some ptoblems(mail attahced for you reference). I am requesting them from somany days but not getting any resolution or response.I am requesting you to help me. Please find the trailing mail and do the needful.

VEHICLE DETAILS ARE AS FOLLOWS:
MODEL:R15-BLUE
ENGINE NO.:20P1021497
CHASSIS NO.:ME120P[protected]
INVOICE NO.:R-000957
INVOICE DATE:30-Sep-2009





Thanks & regards,
Jaypal Umariya([protected])
Warranty Manager
Autopoint Car Division
(TATA MOTORS)


[protected] Forwarded message[protected]
From: Jaypal Umariya <[protected]@gmail.com>
Date: Oct 7, 2009 8:48 PM
Subject: Reminder 02_Request to resolve problems with R15
To: power.[protected]@hotmail.com
Cc: [protected]@yamaha-motor-india.com



[protected] Forwarded message[protected]
From: Jaypal Umariya <[protected]@gmail.com>
Date: Oct 6, 2009 10:11 PM
Subject: Fwd: Request to resolve problems with R15
To: power.[protected]@hotmail.com
Cc: [protected]@yamaha-motor-india.com


Dear Sir,

Before ten days I have sent you this mail but till date I did not get any resolution of a single problem.

For problem (1) There is a crack on FR RH Headlight fiber body. (Photograph enclosed), Your sales executive Miss Krimy has promised me to replace defective part. I left my vehicle at your workshop for two days but defective part did not replaced. Till date I am waiting for her call.



For problem (2) Finance scheme given by BAF executive is for new graphics bike which is costly then with old blue graphics bike, your sales executive Miss Krimy is telling that still we did not get the payment from BAF hence you will have to wait. She has given me an Invoice of Rs.98,439.00(Invoice No.R-000957,Date:30-Sep-2009).Without payment done how did you create the invoice and how many days should I wait for that difference amount?



For problem (3) I have driven my friend’s (Mr. Nikunj Mistry) R15 bought on 20th September from you, which is very smoother and silent then mine, for this problem I have left my vehicle at your workshop for two whole days but I found no difference. The idle speed RPM of my vehicle is more than 2000revolution per minute while the required reading given in R15 service book is[protected]r/min(page no. 6-14). Is it ok for maintaining my new vehicle?



For problem(4) Till date I did not get Rear View Mirrors and Front Number plate, for your information Vehicle is registered.









I am not enjoying with my new R15 at all because of these kind of response from your side and performance from the brand new Yamaha YZF R15( I hope its not second hand).





You are requested to give me reply and give resolution.







Thanks & regards,

Jaypal Umariya

[protected]



[protected] Forwarded message[protected]
From: Jaypal Umariya <[protected]@gmail.com>
Date: Sep 27, 2009 1:03 PM
Subject: Request to resolve problems with R15
To: power.[protected]@hotmail.com


Dear Mr. Ashis Gamit,



This is in reference to The Blue R15 I have purchased from you on 23rd September 2009 from your Navasari branch.



Sir, I am facing some problems in above mentioned bike, which are as follows.

(1) There is a crack on FR RH Headlight fiber body.(Photograph enclosed)

(2) Finance scheme given by BAF executive is for new graphics bike which is costly then with old blue graphics bike.

(3) I have driven my friend’s (Mr. Nikunj Mistry) R15 bought on 20th September from you, which is very smoother and silent then mine.

(4) In this regards your Sales executive is not responding well and I am still waiting for her reply.





You are requested to resolve these problems as soon as possible, as I am also one of your customers.





Thanks & regards,

Mr. Jaypal V. Umariya

[protected]