[Resolved]  Yatra.com — Credit Card Fraud

Hi,

I booked a hotel and airline ticket via yatra.com (Ref. No. KRDNYA and NVHNYA) which costed me Rs.9384/- and Rs.8380/- respectively.

However I happen to see my card statement online and i was surprised to see that my card was charged on same day by yatra.com for Rs.17584/- without any reason.

I immediately called yatra.com with Ms. Arti Chowdhary attending the call and she told me that she will check with the finance team and i should send her copy of my online card statement screen. I did the same and then she told me that she will do the needful.

Then i received no reply so i called again next day and she was buzy on call with someone else so i talked to other lady over there and she said that it was a technical mistake of their site and the amount will be refunded to my card within 10 to 15 days.

Now, my son is a website programmer working with Craig Brass Systems (UK) and is highly expereinced and works in coding the payment gateways and he told me that this transaction can't just be a technical fault. It is either an intentional charge or yatra.com is storing our card details which are then routed to someone else.

Now my request to yatra.com is:-
1) Stop their site immediately as it is not at all safe for online transaction.

2) Verfiy with another security expert programmer that the programmer has not left an intentional or unintentional loop hole in their webiste.

3) Trace this transaction very carefully as online transaction is a matter of trust and if trust is broken nobody will book with you.

4) In any case, they should not store the customer card details into their database etc..



Hope my complaint would alert all the yatra.com customers as well as the owners/executives of yatra.com so they take appropriate action to ensure security.

I think yatra.com is quick so far to respond to my complaint over here. They have geared up their officials and i received call from Mr. Rasik Malhotra, Sr. Manager - Operations to enquire on the issue and they are trying to find out the reason of problem.

Its good that the company watches this board carefully and is trying out a resolution to their problem.

Will keep the board updated on the progress..

Do not buy any products from yatra.com. They debited my credit card but did not honour airline booking. They will debit your card first and then tell you that there are no flights available. I have been waiting for a refund for over a week and still not received it. Do not be fooled by their claim to be ATOL protected, as they are not and your money is at risk. They also claim that only available flights are listed which is a lie. How can they use the claim ATOL protected when clearly this is not the case. BEWARE YOUR CREDIT CARD IS AT RISK.

Dear Mr. Davdra,

We regret the inconvenience caused to you. This is not the level of service we endeavor to provide our customers and we will definitely take a note of your feedback.

Can you provide the date when you tried booking the flight along with sector details and reference numbers so we can investigate this further and bring it to a closure per your satisfaction? You can send these details to [protected]@yatra.com

Sincerely,

Yatra Care

Yatra.com — CREDIT CARD CHARGED

Dear Sir,

I had done an online railway booking on Yatra.com on 12/10/2010. I tried to issue ticket from Gudur to Ahmedabad twice. But could not get the ticke issued as there was payment failure notice and even I had not typed my secure password.

But surprisingly when I noticed my credited card statement it shows that the amount of Rs. 986 has been chared on my credit Card. i.e. total amount of Rs. 1972 charged in my card by Yatra Online (P) Ltd., Gurgaon.

I tried to contact them immediately, they assured me that the refund has been processed and soon it will be credited. But, even after so many days the same has not yet been credited. Now whenever I try to contact them their is no proper reply from their end.

Kindly suggest me what could be done in this matter.

My contact details are as under

Nilesh Nair
Ph. [protected]
email: [protected]@hotmail.com

Dear Nilesh Nair,



We are extremely sorry for the inconvenience caused. We are looking into this matter & your query has been forwarded to the concerned department. We will respond back to you within 24 hours. Thank you for your patience. For immediate support, please call[protected]



Thanks,

YatraCare

Dear Mr Nair,

We apologise for the delay in processing the refund on your booking. The refund of Rs 1972 has been processed on 19th November, and the credit would appear in your account by now.

Should you require any further assistance, please call us on[protected] or alternatively write to [protected]@yatra.com

Best Regards
Yatra Care

What is the benefit yatra.com getting by offering Rs 400 discount (twice) for storing credit card details??? How is this gonna help them ... something seems fishy...

Rajkumar

Why does the yatra.com ask for copy of credit card and passport after many day of booking a ticket online. They say if do not send in next few hours the ticket will be cancelled. Why is that?